Senior Family Engagement Officer

Archer Resourcing; London; On-site; GBP 30,000 - 38,000; Full time

Job summary

Archer Resourcing seeks a Senior Family Engagement Officer to foster relationships with families in the London Borough of Hillingdon. This role involves front of house management, ensuring compliance with customer care standards, and maintaining accurate family records. Ideal candidates will have experience in team environments and understand safeguarding practices.

Benefits

£250 referral bonus

Qualifications

• £250 referral bonus offered.
• Knowledge of safeguarding procedures required.
• Enhance DBS dated within the last 12 months needed.

Responsibilities

• Engage families and maintain positive relationships at the service.
• Ensure data protection compliance with family records.
• Demonstrate understanding of customer care standards.

Skills

Verbal communication

Written communication

Teamwork

Relationship building

Flexibility

Job description

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Senior Family Engagement Officer, London Borough of Hillingdon

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Client:

Archer Resourcing

Location:

London Borough of Hillingdon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ac573cf3c99f

Job Views:

48

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Job purpose:

• To engage families at the point of entry to the service and build and maintain positive working relationships with service users, both at the centre and in the community, enabling their access to the locality offer.
• To provide the day to day front of house management and administration functions for the centre.

Responsibilities include, but are not limited to:

• To demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting residents first’.
• To engage families at the point of entry to the service by providing an environment where families feel welcome and supported, and to forge strong working relationships with the families.
• To establish and maintain good relationships with all site users, parents/carers and visitors and to enhance community development.
• To maintain the children's centre database ensuring registration and attendance data is inputted and kept up to date.
• To ensure that all family records and sensitive data, both paper and electronic are stored and maintained in accordance with Council Data Protection policy and procedure.
• To demonstrate cost-consciousness and identify any cost effective changes to own way of working.
• To identify and suggest any improvements to current ways of working in order to deliver a more efficient and effective service for families.

Requirements:

• Ability to work flexibly to meet the needs of the service.
• Demonstrable experience of working effectively as part of a team in a busy, multi-agency environment.
• Excellent verbal and written communication skills and the ability to respond effectively to a wide range of enquiries.
• Demonstrable ability to develop positive relationships with children, their families and the wider community.
• Knowledge of safeguarding procedures and child protection policy and practice.
• Knowledge of the issues impacting on the lives of children, young people and families, particularly the vulnerable.
• Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.
• Willingness to complete an enhanced DBS if you do not currently hold one.

Working with Archer Resourcing

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities.

We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 24/06/2025 by TN United Kingdom