Senior Community Engagement Officer

Watford Community Housing; Watford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Watford Community Housing is seeking a passionate individual for a community engagement role. You will enhance our community initiatives, manage funding effectively, and ensure that residents' voices influence organizational decisions. With a focus on customer service and strategic relationship-building, you will play a key role in fostering community partnerships.

Benefits

28 days annual leave

Employer pension contribution up to 11%

Development opportunities

Employee rewards scheme

Qualifications

• Experience in customer or community engagement.
• Strong leadership skills and strategic mindset.
• Ability to work collaboratively and interact empathetically with diverse stakeholders.

Responsibilities

• Build relationships with community partners and stakeholders.
• Manage projects related to community engagement and welfare.
• Support customer involvement initiatives and ensure their voices are heard.

Skills

Customer service

Community engagement

Leadership

Interpersonal skills

Job description

Do you want to make a difference? An exciting opportunity has arisen in our Community Engagement team for someone with a passion for helping the community and ensuring our customers' voices are heard.

This diverse and flexible role means you get to build relationships with a range of community partners and make a real difference to people's lives. Whether that's through community funded projects, supporting our customers through the Welfare Fund during difficult times, or organising tenant questions times and scrutiny events for customers to feed back their experience, there are so many opportunities that make a positive impact in our communities!

What's the role?

As part of our Communities team, you will use your customer service skills to help us deliver high-quality services and vital community initiatives. As a customer focused gateway organisation, our customers are at the heart of everything we do, and you will provide a range of involvement opportunities to ensure our customers have the opportunity to influence our decision making.

The right candidate will need the ability to work with several teams within Watford Community Housing as well as build relationships with external stakeholders. You will need to take a strategic approach, focus on our corporate objectives and take personal responsibility for delivering for our customers. Part of the role will focus on building membership opportunities and ensuring the membership voice is heard by creating a robust involvement and scrutiny framework. Engagement with community stakeholders, including elected representatives, resident associations', community partner organisations and other public officers and agencies is key to the role and should be undertaken in a professional manner, acting as a lead point of contact.

This role is very rewarding, and you can make a huge difference to people's lives. You will work with the Customer and Communities Manager to ensure successful spend of a £1.25 million Community Partnerships Fund, including the Welfare Fund, and support our communities with a range of events and trips throughout the year. This role has a real focus on collaborative working because the Communities team support several teams across Watford Community Housing to run engagement events, consultations, scrutiny events and service tenders.

In this role you will need to:

ensure a high standard of customer service

adhere to regulations and create opportunities and actions to evidence

be visible and represent Watford Community Housing at stakeholder and community events

work with and support community groups and raise concerns with relevant teams

What are we looking for?

We are looking for someone who is passionate about their community and values every voice. You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You will be personable, approachable and able to build vital relationships with residents and stakeholders with the aim of making our communities a safe and friendly place to live. You will have strong leadership skills and a strategic mindset to meet our key objectives and ensure scrutiny and transparency of our services. Having a background in customer or community engagement, and knowledge of the housing industry and government regulation would be a distinct advantage.

A detailed table of essentials and desirables can be found in the job description.

What can we offer you?

We know that people are our most valuable assets, so we offer a range of benefits including 28 days' annual leave, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.

How To Apply

If this sounds like your next role, click 'apply now', tell us why you've got what it takes and send us a copy of your current CV.

The closing date is Thursday 3rd July 2025, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place on Tuesday 8th July 2025.

If you would like to discuss this role in more detail please contact Amy Willcox-Smith - Assistant Director of Customers and Communities on 07900 920446