Senior Facilities Manager

The Crown Estate; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Family policies

Shopping discounts

Private healthcare

Life cover

Critical illness cover

28 days holiday

Wellbeing programs

Job summary

The Crown Estate in London is seeking a Senior Facilities Manager to lead the day-to-day operations of our London portfolio, ensuring safety, presentation and high standards of service and sustainability.

You will develop Facilities Managers, oversee service partners, manage budgets and risk, and drive continuous improvement across the estate, collaborating with Health and Safety, Sustainability and Property teams.

Qualifications

• Experience leading multidisciplinary facilities teams.
• Strong record of safety-first culture.
• Sound knowledge of health and safety, fire safety, quality and risk management.
• Good technical understanding of mechanical, electrical and building-services systems.
• Experience using KPIs, SLAs and performance reviews to improve service delivery.
• Commercial awareness and experience supporting budgets and procurement governance.
• Strong stakeholder-management and influencing skills.
• Ability to operate in a high-profile, customer-focused environment.

Responsibilities

• Lead and develop a multidisciplinary facilities team with clear objectives.
• Own operational performance and presentation of managed properties.
• Champion safety, health and statutory compliance.
• Oversee inspections, risk registers and incident investigations.
• Deliver hard and soft facilities services with Contract Management support.
• Conduct regular building walks and stakeholder check-ins to drive improvements.
• Use data and feedback to lift standards and close actions.
• Manage supplier performance via KPIs and SLAs.
• Support service-charge budgets, POs and procurement governance.
• Recruit, retain and coach talent, plan succession.
• Maintain emergency and disaster recovery procedures.
• Oversee vacant/void properties within policy and insurance requirements.
• Contribute to net-zero initiatives and portfolio-wide projects.

Skills

Leadership

Safety-first culture

Stakeholder management

Building services knowledge

KPI/SLA management

Budget and procurement

People development

Risk management

Emergency response coordination

Contract management collaboration

Education

A-levels or equivalent

IOSH Managing Safely

IWFM Level 3 or equivalent FM qualification

Associate RICS or MIWFM

NEBOSH National General Certificate (desirable)

Job description

Advert Close date: 27th November 2026

Senior Facilities Manager

London | Permanent | Urban | Facilities Management

Lead exceptional facilities management across our London portfolio

We’re looking for an experienced Senior Facilities Manager to lead the day-to-day operational performance of a designated property portfolio.

This is a visible leadership role with responsibility for ensuring our buildings are safe, compliant, well presented and performing to the highest operational, customer and sustainability standards.

Reporting to the FM Operations Lead, you’ll lead and develop Facilities Managers and Building Management colleagues while overseeing service partners, customer relationships, financial controls and operational risk. You’ll work closely with colleagues across Property Management, Health and Safety, Sustainability and our wider business to deliver a consistently excellent experience across the estate.

What you’ll be doing

• Lead, coach and develop a multidisciplinary Facilities Management team, setting clear objectives and creating a culture of accountability, care and high performance
• Take ownership of the operational performance and presentation of one or more managed properties
• Champion our Safety First approach, ensuring health and safety, fire safety and statutory compliance are effectively managed
• Oversee compliance inspections, risk registers, permit-to-work controls, RAMS reviews, incident investigations and resulting actions
• Lead the delivery of hard and soft facilities services, working closely with our Contract Management team
• Carry out regular building walks, quality inspections and stakeholder check-ins to identify issues and improve performance
• Use customer feedback, operational data and your own observations to raise standards and follow actions through to completion
• Manage supplier performance through KPI and SLA reviews, escalating concerns and constructively challenging service partners
• Support the effective management of service-charge budgets, purchase orders, procurement activity, variance reporting and contract performance
• Recruit, retain and develop talented colleagues, supporting succession planning and acting as a coach or mentor
• Maintain and test emergency and disaster-recovery procedures
• Manage vacant and void properties in line with operational, client and insurance requirements
• Support our net zero carbon ambitions through building-level initiatives and improvements
• Contribute to functional projects, process improvements, data collection and operational change programmes across the portfolio.

Incident and emergency management

You’ll participate in a rotational Duty Manager arrangement with other Senior and Lead Facilities Managers, providing out-of-hours emergency support across the London portfolio. When incidents occur, you’ll lead the tactical response, coordinate relevant teams and service partners, maintain clear communication and escalated to the FM Operations Lead or Head of Facilities Management when required.

About You

You’ll bring significant facilities management experience gained within property, corporate facilities management or another customer-facing operational environment where safety, compliance, service and presentation standards are critical.

• Experience leading and developing multidisciplinary facilities teams
• A strong record of creating a safety-first culture
• Sound knowledge of health and safety, fire safety, quality, cost and operational risk management
• A good technical understanding of mechanical, electrical and building-services systems
• Experience using KPIs, SLAs and performance reviews to improve service delivery
• Commercial awareness and experience supporting budgets, purchase orders, procurement governance and supplier accountability
• Strong stakeholder-management skills, with the ability to build trusted relationships and influence outcomes
• The confidence to operate in a high-profile, customer-focused environment
• The judgement and resilience to balance competing operational, people, financial and compliance priorities
• A collaborative and solutions-focused approach to change and continuous improvement.

Experience representing a landlord’s interests within a complex property portfolio would be particularly valuable.

Qualifications

• A-levels or an equivalent qualification
• IOSH Managing Safely
• IWFM Level 3 or an equivalent facilities management qualification
• Associate RICS or MIWFM membership.

A NEBOSH National General Certificate would be desirable.

You’ll combine a warm, people-first leadership style with strong operational discipline and rigorous follow-through. You’ll be comfortable working in a matrix environment, translating wider business objectives into practical action and establishing clear expectations across internal teams and service partners. Above all, you’ll take pride in creating safe, well‑managed and welcoming places for our customers, colleagues and visitors.

Our purpose and behaviours

At The Crown Estate, our purpose is to create lasting and shared prosperity for the nation by delivering positive social, environmental and financial impact.

• Better Together
• Candour with Care
• Resourceful
• Accountable

If you’re an experienced facilities leader who can inspire teams, strengthen operational performance and deliver exceptional standards across a complex portfolio, we’d love to hear from you.

Our Offering / benefits

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Can I use AI to help with my application?

Yes. AI can be a useful tool for organising your thoughts, improving clarity, checking spelling and grammar, or helping you prepare for an interview. What matters most is that your application is accurate, authentic and reflects your own skills, achievements and motivations. We want to get to know you, not an AI-generated version of you.

Disability Disclaimer

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.

Please note that if we receive a high volume of applications, we may close this advert early.

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