Surveying Manager (Associate)

The Crown Estate; City of Westminster; On-site; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Flexible working

28 days holiday (plus buy/sell)

Volunteering days

Private healthcare

Life and critical illness cover

Shopping discounts in West End

Job summary

The Crown Estate in Central London seeks a Surveying Manager (Associate) to oversee a prestigious mixed-use portfolio across Central London, delivering exceptional customer experience while driving financial, operational and sustainability performance. You will lead high-performing teams and build strong relationships with occupiers and stakeholders, ensuring accurate reporting and value delivery.

You will focus on governance, compliance and continuous improvement, with a commercial mindset and

Qualifications

• Property management experience in owner, investor or agency environment.
• Strong landlord and tenant knowledge and practical application.
• Experience managing mixed-use or multi-let assets.
• Excellent stakeholder management and communication skills.
• Proactive, solutions-focused with continuous improvement mindset.

Responsibilities

• Manage day-to-day property management across a mixed-use portfolio.
• Lead service charge budgeting and reconciliations per RICS guidelines.
• Build relationships with customers, occupiers and stakeholders.
• Ensure accurate management and reporting of property, customer, and financial data.
• Coach, mentor and line-manage team members.
• Embed safety-first culture and ensure compliance.
• Support sustainability initiatives and ESG objectives.
• Drive lease compliance and income performance.

Skills

Property management

Stakeholder management

Financial analysis

Advanced Excel

Education

MRICS qualification

Tools

Excel

Job description

At The Crown Estate, we're focused on creating brilliant places that deliver lasting value for our customers, communities and the country. As a Surveying Manager (Associate), you'll play a key role in managing a prestigious mixed-use portfolio across Central London, helping to deliver an exceptional customer experience while driving financial, operational and sustainability performance. If you're a commercially minded property professional who thrives on building strong relationships, delivering operational excellence and leading high-performing teams, we'd love to hear from you.

Key Responsibilities

• Managing day-to-day property management activities across a mixed-use portfolio.
• Leading service charge budgeting and reconciliations in accordance with RICS guidelines.
• Building strong relationships with customers, occupiers, internal stakeholders and external partners.
• Ensuring accurate management and reporting of property, customer and financial data.
• Managing arrears and supporting effective debt collection processes.
• Driving lease compliance and helping to maximise income performance.
• Delivering an outstanding customer experience through proactive engagement and communication.
• Coaching, mentoring and line managing team members to support their performance and development.
• Embedding a safety-first culture and ensuring statutory compliance requirements are met.
• Supporting sustainability initiatives, including environmental compliance, ESG objectives and net zero ambitions.

We're looking for a collaborative and customer-focused property professional with strong commercial awareness and a passion for delivering excellent outcomes.

Benefits & Work-Life Balance

• Identifying opportunities for process improvement, innovation and operational efficiencies.
• Flexible working
• Market leading family friendly policies
• We value that you get more time with your family and friends. Therefore, we offer everybody 28 days paid holiday, 2 volunteering days and the option to purchase further holiday.

Requirements

• Property management experience gained within an owner, investor or agency environment.
• Strong landlord and tenant knowledge, with the ability to apply this in practice.
• Experience managing mixed-use or multi-let assets.
• Excellent stakeholder management and relationship-building skills.
• Confidence managing multiple priorities in a fast-paced environment.
• Strong financial and analytical capabilities, including advanced Excel skills.
• Knowledge of health and safety requirements within commercial property.
• Excellent written and verbal communication skills.
• A proactive, solutions-focused approach and commitment to continuous improvement.

Desirable Attributes

• MRICS qualified or able to demonstrate equivalent professional expertise.
• Experience delivering refurbishment or upgrade projects with occupiers in situ.
• Knowledge of sustainability, ESG initiatives, MEES and NABERS frameworks., Enjoys working collaboratively across diverse stakeholder groups.
• Takes ownership and delivers results with confidence and professionalism.
• Supports and develops others through coaching and leadership.
• Is motivated to improve processes, systems and customer outcomes.
• Brings energy, curiosity and a positive, can-do mindset to every challenge.
• Is passionate about creating exceptional places and experiences.

About The Crown Estate

At The Crown Estate, you'll join a purpose-led organisation managing some of the UK's most iconic destinations and assets. You'll have the opportunity to make a meaningful impact, work alongside talented colleagues and contribute to a business committed to sustainability, innovation and long-term value creation.

The Crown Estate is a unique business with a distinct heritage and a portfolio unlike any other. It includes some of central London's best places to work, shop and spend time, retail and leisure destinations across the country, and a substantial rural portfolio. As manager of the seabed and half the foreshore around England, Wales and Northern Ireland, we play a role in the UK's world-leading offshore wind sector as well as marine aggregates, cables and pipelines. We are also responsible for the Windsor Estate, including the world-renowned Windsor Great Park.

Benefits

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.