Events Staffing Lead | Workforce Planning & People Ops

Sodexo; Greater London; Hybrid; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Wellbeing support

Assistance programme

Discount scheme

Retirement plan

Death-in-Service

Cycle to Work

Flexible work environment

Job summary

Sodexo Live! in London is seeking a Staffing Manager to lead our workforce planning, recruitment and operational delivery across matchdays and events.

You will own end-to-end staffing strategy, attract and schedule a high-performing casual workforce, and partner with payroll, finance and ops to ensure seamless delivery. The role blends leadership with hands-on workforce planning in a fast-paced venue environment.

Qualifications

• Experience in workforce planning, staffing, scheduling or people operations within hospitality, events, stadia, leisure or other fast-paced industries.
• Experience managing large casual or flexible workforces.
• Strong knowledge of labour forecasting, rota management and workforce deployment.
• Payroll administration experience, including managing payroll submissions and resolving payroll queries.
• Excellent stakeholder management and relationship-building skills.
• Strong analytical capability with experience using workforce management and payroll systems.
• A solid understanding of employment legislation, compliance and workforce best practice.

Responsibilities

• Lead workforce planning for matchdays, concerts, conferences and special events.
• Ensure all operational areas are fully resourced with talented, engaged and trained colleagues.
• Manage labour forecasting, scheduling and deployment to meet operational demands and budget expectations.
• Oversee the accurate collection, validation and submission of payroll information.
• Produce insightful workforce reports, labour analysis and staffing forecasts.
• Monitor attendance, workforce performance and staffing trends to improve reliability and reduce agency dependency.
• Build strong relationships with operational leaders, payroll, finance and external staffing partners.
• Drive recruitment and retention initiatives to maintain a sustainable and engaged casual workforce.
• Champion workforce compliance and best practice across all staffing activities.

Skills

Workforce planning

Staffing

Scheduling

Payroll administration

Stakeholder management

People leadership

Education

CIPD qualification or equivalent HR experience

Tools

Humanforce

SAP

Workday

Job description

Sodexo Live! in London is seeking a Staffing Manager to lead our workforce planning, recruitment and operational delivery across matchdays and events.

You will own end-to-end staffing strategy, attract and schedule a high-performing casual workforce, and partner with payroll, finance and ops to ensure seamless delivery. The role blends leadership with hands-on workforce planning in a fast-paced venue environment.