Senior Event Operations Manager

Recruitment Avenue; Gloucester; On-site; GBP 28,000 - 32,000; Full time

Job summary

An established industry player is seeking a Senior Event Operations Manager to oversee the planning and execution of corporate hospitality and travel events. In this dynamic role, you will ensure exceptional customer experiences by leading a motivated team and managing operational strategies effectively. Your expertise in project management and customer service will be pivotal in exceeding client expectations while adhering to budgets and timelines. Join a leading specialist in the events sector and make a significant impact on the delivery of memorable experiences.

Qualifications

• 5+ years management experience in operational roles delivering events.
• Proven ability to manage teams and enhance customer journeys.

Responsibilities

• Plan and deliver operational strategies for events.
• Build and lead a motivated team to achieve operational budgets.

Skills

Team Management

Project Management

Attention to Detail

Customer Service

Administration Skills

Ability to Work Under Pressure

Driving Licence

Events Industry Experience

Management Experience

Communication Skills

Tools

CRM Systems

Job description

Job Title – Senior Event Operations Manager

Department/Sector – travel and events

Job Location – Gloucester

Salary – £28-£32k

Our client is one of the country’s leading specialists in delivering corporate hospitality, sports related travel and event management.

You will be reporting to the Head of Operations, your main responsibility is for the successful planning and delivery of all travel events, hospitality events and projects operated by the Company.

You will be responsible for the customer experience both pre event and at event, we need you to meet and exceed client’s expectations and all services are to be delivered correctly, efficiently and cost effectively, in line with budgets and timescales

Responsibilities:

• Develop, implement and deliver the operational and fulfillment strategy for each event
• Build, coach and lead an effective, highly motivated team
• Responsible for the achievement of operational cost budgets
• Managing the accurate input and output of data into all booking and CRM systems
• Responsible for developing and enhancing the customer journey

Skills Required:

• Proven ability to manage a team on a day to day basis
• Well developed project management skills
• Impeccable attention to detail
• Solid and proven experience of customer service and quality delivery
• Excellent administration skills, with a highly organised approach to work
• Proven ability to work and deliver under pressure
• Driving Licence
• Significant travel or events industry background
• At least five years management experience in an operational role that has created and delivered major travel or event programmes
• Strong leader who is an effective communicator with first class communication skills, approachable and leads by example
• Exceptional people management skills