Events Operations Manager

ZipRecruiter; Chipping Norton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in hospitality seeks an Events Operations Manager to oversee the planning and delivery of events at Soho Farmhouse. The role involves managing a team, ensuring service standards, and enhancing guest experiences. Ideal candidates will have significant leadership experience in food and beverage operations, excellent customer service skills, and a passion for working hands-on with guests.

Benefits

Weekly Pay

Team meal on shift

Clothing Allowance

50% off Food & Drink

Private Health and Dental Care

Life Assurance

Day off on your birthday

Free Counselling Sessions

Continuous training

Exclusive access to benefits platform

Qualifications

• 2-3 years' senior leadership experience in food & beverage.
• Fluent in English with excellent interpersonal skills.
• Ability to work on weekends and late nights.

Responsibilities

• Planning and delivery of operational aspects of events.
• Coordinating event floor & bar service.
• Working with chefs to improve service standards.

Skills

Interpersonal skills

Customer service

Attention to detail

Organizational skills

Tools

Opera

Micros

Adaco

Job description

Job DescriptionEvents Operations Manager

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Clothing Allowance
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho Farmhouse

Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours' drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake's Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.

The Role...

At Soho House, the Events Operations Manager is responsible for the planning and delivery of all operational aspects of private, in house and member events. The Events Operations Manager oversees the daily operations of events of multiple sizes and styles, assuring service standards and member & guest experience; whilst leading a team, consisting of Management level and line level staff. In this role you will be an ambassador for the Soho House brand and fully embrace our ethos, support staff and member & guest experience.

Main Duties...

• Working alongside the sales team to facilitate events for a multitude of styles, from corporate through to weddings, for a minimum of 10 and a maximum of approx. 1000 guests.
• Ordering & procuring stock and equipment required for daily operations
• Working with a team of chefs and collaborating with the kitchen to consistently improve service standards and our food offering
• Delegation of daily tasks required to facilitate clients need and provide quality events whilst ensuring the Soho House standards
• Coordinating the operations of event floor & bar service to produce a seamless experience for our members & guests
• Reporting to sales team & heads of department with an informative and analytical review of service, maintaining communication across departments; with a strong focus on constant progression.

What we are looking for...

• Up to 2-3 years' senior leadership experience in experience food & beverage experience in a busy high-profile restaurant or events venue
• Innovator and influencer with previous experience managing F&B operations
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Desire & passion for working within the team on daily operations, working on the floor and serving guests in this hands-on role
• Ability to work on weekends, late nights and across the holiday season to meet business demands
• Strong attention to details
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to work and maximize relationships within a diverse team
• Computer literacy within Opera, Micros and Adaco advantageous

Expected working hours for a Events Operations Manager:

• Varying shift times across the seven days, to include working evenings, weekends, opens & closes
• Average hours 45 hours per week

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for up to 12 hours
• Able to kneel, bend, crouch, lift as required

Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)

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