Senior Event Hire & Logistics Lead

Four Jays Group; Aylesford; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Life Insurance with GP24 access

Employee Assistance Programme

Electric Car salary sacrifice scheme

Cycle to work scheme

Company Events

GymFlex salary sacrifice

Job summary

Four Jays, based in Aylesford, is seeking a Senior Event Coordinator to deliver exceptional customer experience and drive hire revenue for events. You will oversee the complete booking process from enquiries to contracts, coordinating with operations and logistics to ensure flawless delivery.

Strong negotiation, attention to detail, and proficiency with booking software and MS Office are essential. Join a team focused on reliable service delivery, effective communication, and continuous

Qualifications

• Attention to detail and proactive approach under pressure
• Strong negotiation and customer service skills
• Proficiency with booking software and MS Office

Responsibilities

• Act as the first point of contact with customers and manage inquiries
• Build relationships with internal and external stakeholders
• Handle complaints and resolve issues in high-pressure situations
• Provide tailored quotations based on stock availability
• Negotiate hire rates and manage calendars to avoid double bookings
• Convert enquiries into bookings and upsell services
• Coordinate with marketing to understand customer needs
• Utilise hire software to track deposits and ensure final payments
• Report on conversion rates and utilisation targets
• Coordinate with transport and logistics to schedule delivery and collection
• Manage customer expectations around deliveries and services

Skills

Attention to detail

Adaptability under pressure

Negotiation

Customer service

Booking software proficiency

MS Office proficiency

Tools

Booking software

MS Office

Job description

Four Jays, based in Aylesford, is seeking a Senior Event Coordinator to deliver exceptional customer experience and drive hire revenue for events. You will oversee the complete booking process from enquiries to contracts, coordinating with operations and logistics to ensure flawless delivery.

Strong negotiation, attention to detail, and proficiency with booking software and MS Office are essential. Join a team focused on reliable service delivery, effective communication, and continuous