Senior Event Hire Coordinator

Four Jays Group; Aylesford; Presencial; GBP 32 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Life Insurance with GP24 access

Employee Assistance Programme

Electric Car salary sacrifice scheme

Cycle to work scheme

Company Events

GymFlex salary sacrifice

Resumo da oferta

Four Jays, based in Aylesford, is seeking a Senior Event Coordinator to deliver exceptional customer experience and drive hire revenue for events. You will oversee the complete booking process from enquiries to contracts, coordinating with operations and logistics to ensure flawless delivery.

Strong negotiation, attention to detail, and proficiency with booking software and MS Office are essential. Join a team focused on reliable service delivery, effective communication, and continuous

Qualificações

• Attention to detail and proactive approach under pressure
• Strong negotiation and customer service skills
• Proficiency with booking software and MS Office

Responsabilidades

• Act as the first point of contact with customers and manage inquiries
• Build relationships with internal and external stakeholders
• Handle complaints and resolve issues in high-pressure situations
• Provide tailored quotations based on stock availability
• Negotiate hire rates and manage calendars to avoid double bookings
• Convert enquiries into bookings and upsell services
• Coordinate with marketing to understand customer needs
• Utilise hire software to track deposits and ensure final payments
• Report on conversion rates and utilisation targets
• Coordinate with transport and logistics to schedule delivery and collection
• Manage customer expectations around deliveries and services

Conhecimentos

Attention to detail

Adaptability under pressure

Negotiation

Customer service

Booking software proficiency

MS Office proficiency

Ferramentas

Booking software

MS Office

Descrição da oferta de emprego

Job Title: Senior Event Coordinator

Location: Ferry House, New Hythe Lane, Aylesford

Salary: Competitive

Job Type: Permanent, Full time

Working Hours: 45 hours per week, Monday - Friday

About Us:

Four Jays, part of the Heathcote Holdings group, is an integrated business supplying the needs of all types of welfare hire across the South East. The company prides itself on providing solutions to our clients promptly and professionally, whilst continuing to expand within a rapidly moving sector.

About the role:

Four Jays are looking for a Senior Event Coordinator who will be responsible for delivering an exceptional customer experience and driving hire revenue. You will take lead in overseeing the entire booking process from managing enquiries, guiding customers to the right product and finalising contracts & services to collaborating with the operational & logistics teams to ensure flawless delivery for events.

Responsibilities:

• Act as the first point of contact for existing and potential customers and engaging with them in a positive manner.
• Build strong, lasting relationships with internal and external stakeholders.
• Address complaints and resolve problems in a high-pressure role that involves managing challenges and last-minute changes.
• Respond to incoming enquiries and provide tailored quotations based on stock availability.
• Negotiate hire rates, manage stock calendars to avoid double bookings, and secure contracts for future events.
• Convert enquiries into bookings and upsell additional group services.
• Offer the best hire solutions to meet the customers event requirements.
• Work closely with the marketing department to capitalise on insights into customer needs.
• Use the hire software to manage deposits taken on booking confirmations and ensure final payments are made before delivery.
• Report conversion rates / utilisation targets / feedback
• Work with transport & logistics managers to coordinate workable delivery, collection & servicing timelines.
• Manage customer expectations around deliveries, collections, and services.

About you:

Essentials:

• Attention to detail
• Ability to be adaptable with a proactive approach when working under pressure
• Strong negotiation skills
• Strong customer service skills
• Proficiency in using booking software and MS Office

Desirable:

• Previous event welfare/sanitation hire experience

Benefits:

• Life Insurance with access to GP24
• Commitment to wellbeing through Employee Assistance Programme
• Electric Car salary sacrifice scheme for eligible employees
• Cycle to work scheme
• Company Events
• GymFlex salary sacrifice

Candidates with experience or relevant job titles of; Senior Welfare & Event Hire Coordinator, Senior Hire & Event Logistics Coordinator, Welfare Hire Account Coordinator, Senior Event Hire Specialist, may also be considered for this role