Help-Desk & End User Computing Associate (Microsoft Platform)

Synechron; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global technology firm is seeking a Help-Desk & End User Computing Associate in London. This role focuses on providing advanced support for Microsoft 365 applications, ensuring end-user productivity. Candidates should have at least 4 years of IT support experience with expertise in Microsoft platforms. The position is a long-term contract with office presence required. Communication skills and a customer-centric approach are essential for success in this role.

Qualifications

• Minimum 4 years' experience in IT support with deep knowledge of Microsoft 365.
• Strong troubleshooting skills for Microsoft 365 and Azure Active Directory.
• Excellent communication skills and customer-centric service approach.

Responsibilities

• Provide expert technical support for Microsoft 365 applications.
• Manage and troubleshoot SharePoint sites and permissions.
• Document solutions and create end-user guides for Microsoft 365 features.

Skills

Microsoft 365

Troubleshooting

Customer service

Azure Active Directory

Tools

ServiceNow

Microsoft Endpoint Manager

Job description

Synechron is looking for a customer-focused Help-Desk & End User Computing Associate with strong expertise in Microsoft platforms to work with a global insurance firm. The role delivers advanced technical support for Microsoft 365 services, including Teams and SharePoint, ensuring end-user productivity and secure, seamless collaboration across the London office. This role will work closely with other IT teams to maintain system performance, support migrations, and champion end-user adoption of Microsoft solutions.

Key Responsibilities:

• Provide expert technical support and troubleshooting for Microsoft 365 applications, especially Teams, SharePoint, Outlook, OneDrive, and related collaboration tools
• Assist users with Teams collaboration, channel and meeting management, file sharing, and integration of apps and bots
• Manage and troubleshoot SharePoint sites, permissions, document libraries, workflows, and sharing settings to ensure secure and efficient usage
• Allocate and de-allocate virtual desktops and endpoints, particularly in Azure Virtual Desktop (AVD) or similar Microsoft environments
• Handle support requests related to Windows OS and device management, including user configuration, updates, and security settings using Microsoft Endpoint Manager (Intune)
• Administer Active Directory and Azure AD accounts, security groups, and access management in alignment with company policies
• Support user onboarding/offboarding, including set-up of Microsoft 365 accounts, Teams/SharePoint access, and asset provisioning
• Document solutions, create end-user guides for Microsoft 365 features, and contribute to self-service knowledge bases
• Ensure compliance with internal IT security standards and participate in regular audits and policy enforcement
• Collaborate on Microsoft 365 adoption initiatives, user training sessions, and rollout of new productivity solutions

Qualifications and Skills:

• Minimum 4 years' experience in IT support roles with deep knowledge of Microsoft 365 (including Teams and SharePoint) and Windows environments
• Proficiency in supporting end users with Teams (meetings, collaboration, telephony) and SharePoint (site management, permissions, file sharing).
• Strong troubleshooting skills for Microsoft 365, Azure Active Directory, Exchange Online, Intune, and virtual desktop environments
• Experience with helpdesk ticketing systems (e.g., ServiceNow), remote assistance tools, and ITIL practices
• Excellent communication skills and customer-centric service approach
• Relevant Microsoft certifications (e.g., MS-900, MS-700, MS-100, or equivalent) are preferred

This is a long term contract (end Dec 26) - x3 days in London office (City) - Start Feb 26

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.