Senior EUC Engineer (Desktop & Endpoint Management)

GCS; City Of London; Hybride; GBP 65 000 - 90 000; Plein temps

Résumé du poste

GCS in London is seeking an experienced Senior EUC Engineer to join a growing Digital Employee Experience team within a global financial services organisation. You will move beyond ticket resolution to engineering-led improvement, delivering end-user computing enhancements.

The role covers desktop engineering, endpoint management, Citrix VDI and workplace support, with a focus on automation and root-cause analysis to improve the employee experience.

Qualifications

• Experience in desktop engineering or EUC support within a large enterprise.
• Strong troubleshooting of Windows, hardware and software issues.

Responsabilités

• Provide hands-on EUC, Desktop and TechBar support.
• Troubleshoot complex Windows, hardware and software issues.
• Support enterprise endpoint management technologies (SCCM/MECM, Intune).
• Manage device builds, imaging, deployments and endpoint configuration.
• Support Citrix and virtual desktop environments (VDI).
• Investigate recurring incidents and identify root causes.
• Collaborate with infrastructure and engineering teams to deliver permanent solutions.
• Drive continuous service improvement and automation initiatives.
• Maintain high levels of customer satisfaction in a fast-paced enterprise environment.
• Share technical expertise and mentor colleagues across the team.

Connaissances

Windows 10/11

SCCM/MECM

Microsoft Intune

Endpoint Management

Citrix Virtual Apps & Desktops

VDI Technologies

PowerShell

Automation

ServiceNow

Device Imaging & Build Management

Incident & Problem Management

Root Cause Analysis

Description du poste

London | Financial Services | Hybrid Working

We're looking for an experienced Senior EUC Engineer to join a growing Digital Employee Experience team within a global financial services organisation.

This is an excellent opportunity for a Desktop, EUC or Endpoint Engineer who enjoys solving complex technical challenges and wants to work in an environment where engineering, automation and service improvement are valued just as highly as operational support.

Rather than simply resolving tickets and moving on, you'll be encouraged to investigate root causes, work closely with other technology teams and help deliver long-term improvements that enhance the end-user experience across the organisation.

This role would suit an experienced Desktop Support Engineer, 2nd Line Engineer, EUC Engineer, Endpoint Engineer or Workplace Technology Engineer looking to move into a more engineering-led environment.

The Role

You'll play a key role in supporting and improving the firm's end-user computing environment, working across desktop engineering, endpoint management, virtual desktop technologies and workplace support services.

Responsibilities will include:

• Providing hands-on EUC, Desktop and TechBar support
• Troubleshooting complex Windows, hardware and software issues
• Supporting enterprise endpoint management technologies, including SCCM and modern management platforms
• Managing device builds, imaging, deployments and endpoint configuration
• Supporting Citrix and virtual desktop environments
• Investigating recurring incidents and identifying root causes
• Working with infrastructure and engineering teams to deliver permanent solutions
• Driving continuous service improvement initiatives
• Identifying opportunities for automation and process optimisation
• Maintaining high levels of customer satisfaction within a fast-paced enterprise environment
• Sharing technical expertise and supporting the development of colleagues across the team

Skills & Experience

We're keen to speak with candidates who have experience across several of the following areas:

• Desktop Engineering or EUC Support
• Windows 10 / Windows 11
• SCCM / MECM
• Microsoft Intune
• Endpoint Management
• Citrix Virtual Apps & Desktops
• VDI Technologies
• ServiceNow
• Software Deployment & Packaging
• Device Imaging & Build Management
• Incident & Problem Management
• PowerShell
• Root Cause Analysis
• Automation & Continuous ImprovementExperience within a large enterprise or financial services environment would be advantageous but is not essential.

What We're Looking For

We're interested in engineers who are naturally curious and enjoy understanding how things work.

People who ask:

Why did this happen?

How can we prevent it happening again?

Can this be automated?

How can we improve the employee experience?

You'll take ownership of technical issues, enjoy collaborating with others and be motivated by delivering long-term improvements rather than short-term fixes.