Senior Estate Manager

FirstPort Limited; Salisbury; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Life assurance

Discounts on extra benefits

Gym membership

Job summary

FirstPort Limited is seeking an Estate Manager in the Salisbury region to oversee developments, ensuring resident safety and high service levels. You will manage contractors, coordinate daily checks, and support resident initiatives while maintaining accurate records and complying with internal procedures.

The role is 35 hours per week, with a salary of £35,000 per annum plus benefits. Travel to team meetings and CPD training are expected as part of development.

Qualifications

• Customer service experience, ideally in a face-to-face environment.
• Strong communication and conflict-resolution skills.
• Understanding of health & safety best practices and emergency response.
• Proficiency with Microsoft Office and ability to learn new systems.
• Organised and methodical with accurate records management.
• Outgoing, professional with ability to build relationships and work in a team.

Responsibilities

• Maintain a high profile around the development/office and ensure residents are checked within requirements.
• In emergencies, call the appropriate response team or authorities.
• Carry out daily safety checks, keep communal areas clean, and manage contractors.
• Raise orders, monitor contractor progress and sign off completion of works.
• Arrange cover for holidays and illness where necessary.
• Help build a sense of community by supporting social events for residents.

Skills

Customer service

Communication

Health & Safety

IT

Administration

Personal

Job description

Salary: £35,000.00 per annum, plus benefits

Hours: Monday to Friday, 8.30am - 4.00pm (35 hours per week)

Who are we?

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

The job role

• Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
• In the event of an emergency, call the appropriate response team or authorities.
• Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
• Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
• Arrange cover for holidays and illness where necessary
• Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
• Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
• Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
• Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
• Work across your local peer team of Estate Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis
• Complete your continuous professional development training and attend all training events/meetings as directed by your Area Manager and Human Resources.
• Recognise the needs of your team to deliver services appropriately, identifying areas for improvement, setting action plans aligned to the business strategy. Implementing change, manage risks and impact and monitor results. Encourage and promote your employees profile around the development, provide professional advice and guidance to all customers and employees. Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents.

Skills & Experience

• Customer service -a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication - a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT - able to operate Microsoft Office applications, and confident in learning new systems
• Administration - organised, methodical and experience of keeping accurate records
• Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

Hampshire

Later Living

London

Operations