Senior Espresso Technician (North)

Allpress Espresso Ltd; Manchester; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Wellhub access

Free weekly beans

Cycle to work

30% off all retail goods

Discounts across community partners

Job summary

Allpress Espresso Ltd in Manchester is seeking a Senior Coffee Technician for the North to be the primary technical contact for customers across Northern England. You will combine advanced technical expertise with exceptional service to help cafés, restaurants, and hospitality venues get the best from our coffee equipment.

This role involves installations, preventative maintenance, diagnostics and emergency repairs, plus coordinating regional service activities, mentoring technicians, and

Qualifications

• Minimum 2 years experience servicing, installing or maintaining commercial coffee equipment.

Responsibilities

• Support customers across Northern England as primary technical contact.
• Perform installations, preventative maintenance, diagnostics and emergency repairs.
• Coordinate regional service activities and mentor fellow technicians.
• Contribute to technical training across the business and act as escalation point.

Skills

Fault-finding

Customer service

Workload management

Decision making

Organisational skills

Attention to detail

Mentoring others

Coffee enthusiasm

Job description

We’vebeen roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principles have formed the backbone of our business – People,Flavourand Innovation.

We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.

About the role

As our Senior Coffee Technician for the North, you'll be the primary technical contact supporting our customers across Northern England.

You’ll combine advanced technical expertise with outstanding customer service, helping cafés, restaurants, and hospitality venues get the very best from their coffee equipment. From installations and preventative maintenance to diagnostics and emergency repairs, you’ll play a critical role in keeping our customers serving exceptional coffee every day.

This role goes beyond hands‑on servicing. As a senior member of the team, you’ll help coordinate regional service activities, support and mentor fellow technicians, contribute to technical training across the business, and act as a trusted escalation point for complex technical challenges. You’ll also support the National Technical Manager in ensuring our technical offering continues to deliver industry‑leading service standards.

Based in Manchester, you’ll take ownership of our Northern customer base and build strong relationships throughout the region, becoming a trusted technical partner and ambassador for the Allpress brand.

About you

You’ll be an experienced field service technician who enjoys problem‑solving, building relationships and taking ownership.

You’ll ideally have atleast 2 years experience working with commercial coffee equipment, however we would also welcome applications from candidates with strong electrical, mechanical or engineering service backgrounds who have worked in customer‑facing field service roles.

You’ll bring:

• Strong fault‑finding and diagnostic skills
• Excellent customer service and communication skills
• Experience managing your own workload and schedule
• The confidence to make decisions independently
• Strong organisational and administration skills
• Attention to detail and pride in delivering quality work
• A passion for developing others and sharing knowledge
• A genuine enthusiasm for coffee and hospitality

Details:

Hours: 5 days per week around 40 hours per week.

Days: Monday - Friday. Weekend working is required on occasion.

Times: Normally 9-5 unless 'on call'.

Salary: £34,000-36,000 plus on call and overtime (salary is dependant on experience)

Probation period: 3 months

Reporting to: National Technical Manager

Experience: A love for hospitality and the coffee industry is required. Minimum 2 years experience servicing, installing or maintaining commercial coffee equipment, or equivalent experience in a field‑based electrical or mechanical engineering role.

Additional: A full clear driving license is essential; the successful candidate will feel comfortable driving a van long distance and in the city eg. Manchester.

This is a fantastic opportunity for somebody who already has engineering experience and is looking to further their career in the coffee industry. We offer full training, great staff perks, a competitive salary, career development and a great company culture.

Annual Leave and support:

• 33 days of annual leave
• 5 days of personal leave
• An employee assistance programme supporting your mental health
• Enhanced parental leave
• Gender affirmation leave

Training and Development:

• Full role specific training including coffee skillset training with our Head of Coffee

Benefits:

• Fully paid access to Wellhub
• Free weekly beans for home
• Cycle to work scheme
• 30% off all retail goods
• Discounts across our community partners

Allpress is a proud Living Wage Employer. We believe that taking care of our staff allows them to take better care of our customers.

Diversity & Inclusion Pledge

At Allpress we truly believe we are better together – We are committed to being an inclusive organisation where all people feel valued,respectedand engaged.

We commit to…

Continuously working towards removing barriers and bias.

Building inclusive teams who represent people from all groups insociety

Building a safe environment where it is encouraged to speak out against discrimination in any form.

Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves towork