Senior ERP Support & Training Consultant

UNIT4 NV; Greater London; Hybrid; GBP 65,000 - 78,000; Full time

Job summary

Unit4 NV in the United Kingdom is seeking a Senior Application Support Consultant to support customers across EMEA and UK on the Unit4 ERP platform, delivering high-quality support and stabilising a transitioning team.

This senior, hands-on role includes mentoring colleagues, leading escalation management, and driving continuous improvement through knowledge sharing, training, and participation in ERP/ERPx rotations.

Qualifications

• Experience supporting enterprise ERP customers across multiple regions.
• Ability to manage daily customer support cases and escalations.
• Proven mentoring and coaching skills.
• Experience delivering training and knowledge-sharing sessions.
• Familiarity with Unit4 ERP and ERPx platforms.

Responsibilities

• Manage and resolve daily incoming customer support cases across EMEA and UK regions.
• Act as a subject matter expert for complex issues and escalations.
• Provide guidance and mentoring to team members.
• Deliver training sessions and support knowledge development within the team.
• Take ownership of escalation management, ensuring timely resolution.
• Operate within a flat team structure, covering both first-line and advanced support.
• Balance operational support with strategic contributions such as mentoring and process improvement.
• Contribute to special projects and process improvements.
• Work across Unit4 ERP and ERPx, starting with ERP and expanding knowledge via rotation programme.

Skills

Customer support

Escalation management

Mentoring

Training delivery

Unit4 ERP/ERPx

Job description

Unit4 NV in the United Kingdom is seeking a Senior Application Support Consultant to support customers across EMEA and UK on the Unit4 ERP platform, delivering high-quality support and stabilising a transitioning team.

This senior, hands-on role includes mentoring colleagues, leading escalation management, and driving continuous improvement through knowledge sharing, training, and participation in ERP/ERPx rotations.