Senior ERP Support & Mentoring Lead

UNIT4 NV; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible Leave

Remote working opportunities

Global Wellbeing Days

Growth opportunities

Mentors and role models

Job summary

Unit4 is seeking a Senior Application Support Consultant to join our team, supporting customers across the EMEA and UK regions on the Unit4 ERP platform. This is a senior, hands-on role focused on stabilising and strengthening a team that has undergone recent changes while delivering high-quality support.

You will manage complex support cases, escalate when needed, and mentor colleagues, while contributing to training and knowledge sharing.

Qualifications

• Proven experience with Unit4 ERP/x (essential).
• Strong knowledge of the Financial/Logistics module.
• Basic SQL skills (querying, troubleshooting).
• Strong English communication skills (written and verbal).
• Ability to manage both standard support cases and complex escalations.
• Occasional travel to customer sites where required.

Responsibilities

• Manage and resolve daily incoming customer support cases across EMEA and UK regions
• Act as a subject matter expert for complex issues and escalations
• Provide guidance and mentoring to team members as required
• Deliver training sessions and support knowledge development within the team
• Take ownership of escalation management, ensuring timely and effective resolution
• Operate within a flat team structure, covering both first-line and advanced support
• Balance operational delivery with strategic contributions such as mentoring and process improvement
• Contribute to special projects and process improvements
• Work across Unit4 ERP and ERPx, starting with ERP and expanding knowledge via rotation

Skills

Unit4 ERP/x

English communication

SQL

Escalation management

Travel

Job description

Unit4 is seeking a Senior Application Support Consultant to join our team, supporting customers across the EMEA and UK regions on the Unit4 ERP platform. This is a senior, hands-on role focused on stabilising and strengthening a team that has undergone recent changes while delivering high-quality support.

You will manage complex support cases, escalate when needed, and mentor colleagues, while contributing to training and knowledge sharing.