Senior ERP Support Consultant — Unit4 ERP/x Expert & Mentor

Unit4; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Culture of trust

Remote work opportunities

Flexible leave

Global wellbeing days

Career growth

Mentors and role models

Job summary

Unit4 is seeking a Senior Application Support Consultant to join our UK/EMEA team, supporting customers on the Unit4 ERP platform.

This senior, hands-on role focuses on stabilising the team, resolving complex issues, mentoring colleagues and driving continuous improvement through knowledge sharing and training.

You will work across Unit4 ERP and ERPx, handle escalations, and contribute to strategic support initiatives.

Qualifications

• Experience with Unit4 ERP/x is essential.
• Strong SQL skills for querying and troubleshooting.
• Excellent English communication, both written and spoken.
• Ability to manage standard support cases and complex escalations.
• Occasional travel to customer sites is required.
• Experience mentoring or coaching colleagues is a plus.

Responsibilities

• Manage and resolve daily customer support cases across EMEA and UK.
• Act as a subject matter expert for complex issues and escalations.
• Provide guidance and mentoring to team members.
• Deliver training sessions and support knowledge development.
• Own escalation management to ensure timely and effective resolutions.
• Operate within a flat team structure covering both first-line and advanced support.
• Balance operational delivery with strategic contributions like process improvements.
• Contribute to special projects and initiatives across Unit4 ERP and ERPx.

Skills

Unit4 ERP/x

SQL

English (written/verbal)

Escalation management

Travel to customer sites

Mentoring

Big-picture thinking

Job description

Unit4 is seeking a Senior Application Support Consultant to join our UK/EMEA team, supporting customers on the Unit4 ERP platform.

This senior, hands-on role focuses on stabilising the team, resolving complex issues, mentoring colleagues and driving continuous improvement through knowledge sharing and training.

You will work across Unit4 ERP and ERPx, handle escalations, and contribute to strategic support initiatives.