Senior ERP Implementation & Customer Success Lead

Recruitment Revolution; Greater London; On-site; GBP 43,000 - 72,000; Full time

Benefits offered by this job

Car allowance

Benefits package

Job summary

Recruitment Revolution is seeking a field-based Senior ERP Consultant to deliver ERP implementations across industries across the UK. You will lead discovery, gather requirements, map processes and train users to achieve measurable improvements for customers.

The role requires travel across the UK, strong stakeholder engagement, and collaboration with Support, Product and Development to resolve issues and enhance delivery. Salary 55,000–65,000 plus car allowance and benefits.

Qualifications

• At least five years experience implementing, consulting on or advising ERP systems.
• Proven experience delivering ERP implementations with strong customer outcomes.
• Experience improving, optimising or leading change within ERP environments.
• Strong knowledge of stock, purchasing, order management, fulfilment, finance and reporting.
• Solid SQL and technical capability, with the ability to investigate data.

Responsibilities

• Deliver ERP implementation projects across different industries.
• Lead optimisation, improvement and change projects within existing customer environments.
• Understand customer workflows and translate them into practical ERP solutions.
• Run discovery, requirements gathering, process mapping, training and go-live support.
• Configure solutions and support customers through implementation and adoption.
• Build trusted relationships with senior stakeholders and day-to-day users.
• Challenge customer assumptions constructively when there is a better way to achieve the outcome.
• Use SQL and data investigation to support configuration, troubleshooting and validation.
• Work closely with Support, Product and Development to resolve issues and improve delivery.
• Feed customer insight back into our business to improve the product, process and customer experience.
• Help shape how implementation and Customer Success are delivered as our business grows.

Skills

ERP implementations

SQL data investigation

Requirements gathering

Stakeholder management

Training users

Travel across UK

Tools

SQL

Job description

Recruitment Revolution is seeking a field-based Senior ERP Consultant to deliver ERP implementations across industries across the UK. You will lead discovery, gather requirements, map processes and train users to achieve measurable improvements for customers.

The role requires travel across the UK, strong stakeholder engagement, and collaboration with Support, Product and Development to resolve issues and enhance delivery. Salary 55,000–65,000 plus car allowance and benefits.