Senior ER Advisor

Sodexo; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Sodexo in Manchester is seeking a confident Senior ER Advisor to lead expert ER guidance across a multi-site operation. You will support managers remotely with investigations, grievances, absence, TUPE, and general casework, ensuring compliant, timely resolution. You will maintain records, contribute to policy changes, and work with SAP HR/CRM systems.

CIPD in progress preferred. This role requires strong communication, ability to handle high-volume caseloads, and a practical, customer-focused

Qualifications

• Strong ER knowledge across investigations, grievances, absence and TUPE.
• Experience supporting managers remotely across multi-site operations.
• Knowledge of employment law and HR policies.
• Familiarity with HR systems such as SAP HR or CRM.

Responsibilities

• Provide compliant ER guidance on disciplinary, grievance, absence and investigations.
• Log and manage cases in the CSM system and support HR Services escalations.
• Help managers prepare for meetings and ensure correct processes are followed.
• Produce accurate invitation letters and outcomes, coordinating with ER Specialists.
• Support TUPE processes and assist transfers to stay on track.
• Facilitate mediation and manage suspension cases to minimise costs.
• Assist with redundancy calculations and related admin.
• Keep up to date with employment law changes and policy updates.
• Collaborate with other HR Services teams during busy periods.
• Maintain secure, accurate records in line with data protection requirements.
• Provide remote ER support across multiple sites.

Skills

ER advice

multi-site experience

remote support

communication skills

case management

SAP HR

CRM

unionised environment

CIPD in progress

Education

CIPD in progress

Tools

SAP HR

CRM

Job description

We're looking for a confident and people-focused Senior ER Advisor to join our ER Services team. If you enjoy helping managers navigate tricky situations, keeping things fair and compliant, and making a real difference to how people experience work, this role is for you.

You'll be the go-to expert for ER advice across a multi-site operation, supporting managers remotely with clear, practical guidance on everything from investigations and grievances to absence, suspensions and TUPE. You'll also play a key part in keeping our processes running smoothly and ensuring cases move at pace.

Key Responsibilities:

• Giving managers straightforward, compliant ER guidance on disciplinary, grievance, absence, investigations and general casework.
• Handling escalated queries from HR Services and logging everything accurately in the CSM system.
• Helping managers prepare for meetings, understand their responsibilities and follow the right process.
• Producing accurate invite and outcome letters, checking details with ER Specialists when needed.
• Supporting TUPE processes and working with the wider team to keep transfers on track.
• Facilitating mediation sessions to help resolve workplace issues.
• Keeping a close eye on suspension cases to minimise cost and ensure timely progress.
• Completing redundancy calculations and supporting the admin that goes with them.
• Staying up to date with employment law, policy changes and segment-specific requirements.
• Pitching in with other HR Services teams during busy periods or project work.
• Maintaining secure, accurate records in line with data protection requirements.
• Experience providing remote ER support across multiple sites.
• Strong understanding of employment legislation and HR policies.
• The ability to juggle a high-volume caseload while staying organised and calm.
• Clear, confident communication written and verbal.
• A practical, problem-solving mindset and a customer-focused approach.
• Experience in a Shared Service or busy HR environment.
• Knowledge of HR systems like SAP HR or CRM.
• Experience working in unionised environments, including settlement agreements or Employment Tribunals.
• Some understanding of restructuring, mobilisation and TUPE.
• CIPD qualification (or working towards it).