HR Advisor - ER

VOYAGE CARE; Lichfield; On-site; GBP 19,000 - 27,000; Full time

Job summary

Voyage Care is seeking a proactive Junior HR Advisor - Employee Relations to join our HR team in the UK. You will support managers, coordinate HR activity, and manage lower-level ER cases in line with policy and employment law.

You will handle the HR inbox, prepare reports, and provide guidance on disciplinary, absence, performance, and flexible working matters while developing your HR career in a hands-on environment.

Qualifications

• Experience or interest in employee relations and HR advisory work.
• Good understanding of confidentiality and handling sensitive information.
• Familiarity with UK employment law is desirable.
• CIPD Level 3 or actively pursuing is advantageous.

Responsibilities

• Manage HR inbox and route queries to the appropriate HR team members.
• Prepare daily HR case updates and staff reports.
• Offer guidance to managers on disciplinary, grievance, absence and performance matters.
• Support lower-level employee relations cases from start to finish.

Skills

HR fundamentals

Communication

Organisational skills

Discretion

Proactiveness

Education

CIPD Level 3 (or working towards)

Tools

HR systems

MS Office

Job description

We're looking for a proactive and organised Junior HR Advisor - Employee Relations to join our HR team. This is a fantastic opportunity to develop your HR career while gaining hands-on experience across a wide range of employee relations matters. You'll play a key role in supporting managers, coordinating HR activity, and managing lower-level ER cases, ensuring a consistent and compliant approach in line with company policy and employment law.,

• Manage the HR inbox, prioritising queries and directing cases appropriately across the HR team
• Prepare and issue daily staff reports and HR case updates
• Act as a point of contact for managers, providing guidance on:
  • Disciplinary and grievance matters
  • Absence management (short and long-term)
  • Performance and probation reviews
  • Flexible working requests
• Manage lower-level employee relations cases from start to finish
• Support managers with absence processes, including Occupational Health referrals where appropriate
• Flag high-risk or safeguarding concerns to senior HR colleagues
• Take minutes and support formal HR meetings
• Prepare documentation including investigation packs, invite letters, and outcome letters
• Maintain accurate HR records and update case management systems
• Support DBS processes, including referrals and risk assessments
• Assist with HR reporting, projects and training delivery
• Keep up to date with employment legislation and HR best practice, Opportunity to gain exposure to a wide range of ER cases
• Involvement in HR projects and development initiatives
• Commitment to equality, diversity and inclusion
• Ongoing learning and development support

We're looking for someone who is:

• Passionate about building a career in HR
• Organised, detail-oriented, and able to prioritise effectively
• Confident communicating with managers and colleagues
• Able to handle sensitive information with discretion and professionalism
• Proactive and keen to learn in a fast-paced environment, Previous HR or administrative experience (ideally within an HR environment)
• Understanding of employee relations processes (desirable)
• Strong IT skills and ability to use HR systems
• Knowledge of UK employment law (basic understanding desirable)
• CIPD Level 3 (or working towards) is advantageous