EPOS Support Administrator

WSH Group; Greater London; On-site; GBP 22,000 - 32,000; Full time

Job summary

BaxterStorey is seeking an EPOS Support Administrator to support mobilisation, data entry and product setup across EPOS systems. This on-site role runs 5 days a week on a 9-12 month fixed-term contract, with responsibilities spanning product data accuracy, price updates and system configuration.

You will work with the Operations and Projects Coordinator, assist with Kanpla and Power BI reporting, and help maintain data quality across locations while upholding BaxterStorey’s values and service

Qualifications

• Ability to work as a team player, customer focused manor and a commitment to delivering excellent service
• Good time management, organisation and prioritisation skills as the job requires the applicant to work on multiple contracts simultaneously
• Ability to communicate clearly using the phone, Teams, face to face and email
• Good working knowledge of the Microsoft Office Suite (Word, Excel etc…)
• Very good eye for detail and a healthy obsession for delivering accuracy
• General knowledge of EPOS systems and the operation of EPOS systems within Hospitality
• Experience in a similar role previously
• Previous experience of Power BI or other reporting system

Responsibilities

• Reporting to and supporting the Operations and Projects Coordinator
• Assisting with elements of EPOS mobilisation and setup and communicate new business units to other teams as part of the site mobilisation process related to systems
• Data Entry and maintaining records for products, cost prices, selling prices, barcodes, recipes, Nutritics link, etc
• Ensure all products are maintained up to date with all attributes required
• Involved in providing support to operations, estate wide, including till mapping and uploading price changes in the systems. Liaise with onsite all Operations teams to gain knowledge of product/price setup requirements for the client
• Ensure client EPOS system is built and configured to specification within the allocated timescales
• Setup and maintenance of business units on Kanpla, inclusive but not exhaustive of: Till updates, menu updates and till button mapping; client requests for additional products, price changes and any other adjustments
• Support Operations team with any required training on the EPOS system and assist with additional ad hoc requests that come in from Operational Managers
• Involved in the implementation and reporting output with Kanpla across, and Reporting using Power BI, where applicable
• Assist with maintenance and monitor performance of Kanpla data & corresponding PowerBi data.
• Voucher distribution to app/client and App updates
• Assist in working as One Team, projecting a willing and helpful attitude to colleagues and clients.
• Ensure all training courses are completed at all times, avoiding overdue deadlines and take responsibility for contributing towards your own development with the guidance of your line manager and/or relevant mentor.
• To show commitment to the WSH values: Passionate, Collaborative and Proud in all aspects of your role.

Skills

Team player

Customer focus

Time management

Organisation

Communication skills

MS Office

Attention to detail

EPOS systems knowledge

Tools

Power BI

Job description

Company Description

This is a brand new role for us, so the individual will have scope to shape and develop within the nature of the role. Please note, this role is based 5 days per week onsite and a 9 - 12 months fixed-term contract.

We currently have an EPOS Support Administrator, Reporting to the Operations and Projects Coordinator, the EPOS Support Administrator will assist with supporting the mobilisation preparation implementation and ongoing of the product databases across the EPOS systems. Ensuring data accuracy and integrity is very important, as well as a consistent standardised product hierarchy across all locations.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

Job Description

• Reporting to and supporting the Operations and Projects Coordinator
• Assisting with elements of EPOS mobilisation and setup and communicate new business units to other teams as part of the site mobilisation process related to systems
• Data Entry and maintaining records for products, cost prices, selling prices, barcodes, recipes, Nutritics link, etc
• Ensure all products are maintained up to date with all attributes required
• Involved in providing support to operations, estate wide, including till mapping and uploading price changes in the systems. Liaise with onsite all Operations teams to gain knowledge of product/price setup requirements for the client
• Ensure client EPOS system is built and configured to specification within the allocated timescales
• Setup and maintenance of business units on Kanpla, inclusive but not exhaustive of: Till updates, menu updates and till button mapping; client requests for additional products, price changes and any other adjustments
• Support Operations team with any required training on the EPOS system and assist with additional ad hoc requests that come in from Operational Managers
• Involved in the implementation and reporting output with Kanpla across, and Reporting using Power BI, where applicable
• Assist with maintenance and monitor performance of Kanpla data & corresponding PowerBi data.
• Voucher distribution to app/client and App updates
• Assist in working as One Team, projecting a willing and helpful attitude to colleagues and clients.
• Ensure all training courses are completed at all times, avoiding overdue deadlines and take responsibility for contributing towards your own development with the guidance of your line manager and/or relevant mentor.
• To show commitment to the WSH values: Passionate, Collaborative and Proud in all aspects of your role.

Qualifications

Essential

• Ability to work as a team player, customer focused manor and a commitment to delivering excellent service
• Good time management, organisation and prioritisation skills as the job requires the applicant to work on multiple contracts simultaneously
• Ability to communicate clearly using the phone, Teams, face to face and email
• Good working knowledge of the Microsoft Office Suite (Word, Excel etc…)
• Very good eye for detail and a healthy obsession for delivering accuracy

Desirable

• General knowledge of EPOS systems and the operation of EPOS systems within Hospitality
• Experience in a similar role previously
• Previous experience of Power BI or other reporting system

Additional Information

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 weeks enhanced maternity leave.
• Secondary carerleave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Join us and bring your unique perspective to our team.