Senior Enterprise Service Desk Engineer – On-Call Escalations

ABACUS; England; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Generous annual leave

Gym discount

Life insurance

Travel insurance for you and family

Well-being and counselling support

Competitive compensation

Contributory pension scheme

Company events

Private Medical and Dental Insurance

Job summary

ABACUS is seeking an Enterprise Service Desk Engineer to support and maintain a multi-tenant hosted infrastructure. You will act as an escalation point for complex technical issues and administer Citrix, VMware, Exchange and Windows Server environments.

You will monitor proactively, coordinate with vendors, and provide after-hours escalation support on a rotating schedule to ensure platform stability and service continuity. WHOLE teams rely on your troubleshooting and communication.

Qualifications

• 3–5 years of experience in a senior service desk role.
• AS Degree required; BS/BA preferred in MIS/CS.
• Microsoft MCSE and VMware VCP/VCA certifications are a plus.
• Experience with Citrix XenApp 7.x and Exchange administration.
• Strong knowledge of Windows Server, Active Directory and Office 365.
• Familiar with public cloud hosting platforms (Azure and AWS).

Responsibilities

• Respond to escalated issues from support teams in a timely fashion.
• Ownership and follow up of pending issues to resolution.
• Manage multi-tenant hosted Citrix and VMware environments.
• Respond to alerts and maintain health of the platform.
• Provide off-hours support on a rotating schedule every 2–3 months.
• Produce weekly status updates on outstanding tickets and projects.
• Cover a range of shifts between 7am–6pm as needed.

Skills

Windows Server

Active Directory

Exchange

Office 365

Cisco Call Manager

Networking TCP/IP

Citrix XenApp

Intune

Proofpoint

Mimecast

Nimble storage

PureStorage

vCenter

Azure

AWS

PowerShell

VB Script

Batch scripting

Linux

Education

AS Degree

BS/BA in MIS/CS

MCSE

VMware VCP/VCA

Tools

VMware

Azure

AWS

vCenter

Job description

ABACUS is seeking an Enterprise Service Desk Engineer to support and maintain a multi-tenant hosted infrastructure. You will act as an escalation point for complex technical issues and administer Citrix, VMware, Exchange and Windows Server environments.

You will monitor proactively, coordinate with vendors, and provide after-hours escalation support on a rotating schedule to ensure platform stability and service continuity. WHOLE teams rely on your troubleshooting and communication.