Senior Enterprise IT Service Delivery Lead (Hybrid)

Mobile Broadband Network Ltd (MBNL); Reading; Hybrid; GBP 65.000 - 90.000; Vollzeit

Zusammenfassung

MBNL in Reading seeks an IT Service Delivery SME (Enterprise) to drive performance of enterprise IT services across partners. You’ll ensure outsourced services meet contractual commitments and transition new services smoothly.

Hybrid role with at least two days in the Central Reading office. The role demands senior level service management capability, strong governance, and clear stakeholder engagement to deliver value and security alignment.

Qualifikationen

• Extensive IT service management experience in enterprise environments.
• Proven track record with outsourced partners and SLAs.
• Strong understanding of ITIL principles and practices.
• Excellent stakeholder management and communication.

Aufgaben

• Own and drive enterprise IT service performance across strategic Managed Service Partners.
• Hold suppliers accountable for contractual obligations, SLAs and service quality.
• Develop service performance, customer experience and continuous improvement frameworks.
• Build strong relationships across MBNL, shareholders and supplier stakeholders.
• Lead Service Improvement Plans, resolving performance issues and managing service risks.
• Ensure enterprise services align with MBNL’s IT strategy, security policies and business priorities.
• Lead the end-to-end introduction and transition of new or changed enterprise services into live operation.
• Support enterprise IT roadmaps, Annual Operating Plans and longer-term service evolution.
• Review and evolve SLAs, governance arrangements and service management processes.
• Provide senior-level insight and resolution for complex, business-critical service issues.
• Identify opportunities for greater efficiency, value and continuous improvement across enterprise IT.

Kenntnisse

IT service management

Vendor management

ITIL framework

Stakeholder engagement

Service transition

Ausbildung

Degree-level education

Tools

ITSM tools

ITIL tooling

Jobbeschreibung

MBNL in Reading seeks an IT Service Delivery SME (Enterprise) to drive performance of enterprise IT services across partners. You’ll ensure outsourced services meet contractual commitments and transition new services smoothly.

Hybrid role with at least two days in the Central Reading office. The role demands senior level service management capability, strong governance, and clear stakeholder engagement to deliver value and security alignment.