Senior Enterprise Customer Success Manager

Salesforce; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Job summary

Salesforce in London is seeking an experienced Customer Success Manager to be the primary contact for Salesforce's largest accounts, aligning business goals with Salesforce solutions.

You will build relationships across stakeholder teams, drive adoption of new features, and coordinate Signature Success services to maximize value.

The role requires 8+ years in SaaS or technology customer success, exceptional English communication, and willingness to travel to the London office three days per week.

Qualifications

• 8+ years of experience in Technical Customer Success, SaaS or related roles.
• Excellent English communication and presentation skills with ability to influence at executive level.
• Ability to translate technical concepts into business terms for customers.
• Knowledge of software development processes and design methodologies.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables and renewals.
• Maintain relationships with senior IT and business stakeholders to drive success.
• Advise on the adoption of Salesforce features and release schedules.
• Coordinate Signature Success services to maximize customer outcomes.
• Act as a trusted advisor during high-severity incidents and triage.
• Foster cross-functional collaboration with Sales, Engineering, and Product Management.

Skills

Customer success

SaaS

Executive communication

Cross-functional leadership

Education

Degree or equivalent

Tools

Salesforce CRM

Sales Cloud

Job description

Salesforce in London is seeking an experienced Customer Success Manager to be the primary contact for Salesforce's largest accounts, aligning business goals with Salesforce solutions.

You will build relationships across stakeholder teams, drive adoption of new features, and coordinate Signature Success services to maximize value.

The role requires 8+ years in SaaS or technology customer success, exceptional English communication, and willingness to travel to the London office three days per week.