Hybrid Tech Support Engineer, Cloud Video & Access

Motorola Solutions; Uxbridge; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Referral payment plan

Job summary

Motorola Solutions UK Limited is hiring a Hybrid Technical Support Engineer to resolve hardware and software issues and support Cloud Video & Access Control platforms. You will troubleshoot using remote tools, document cases, and manage workload across schedules.

Ideal candidates have strong problem-solving abilities, familiarity with TCP/IP networking, and experience in customer-facing technical roles. Some after-hours support and relocation assistance may be required.

Qualifications

• Strong problem-solving and analytical skills with ability to diagnose and replicate technical issues.
• Fluency in English (written and spoken) with clear communication to customers.
• Working knowledge of TCP/IP networking concepts, OS, software, and hardware troubleshooting.

Responsibilities

• Troubleshoot and resolve complex hardware and software issues via phone, live-chat, and email using remote tools.
• Maintain deep product knowledge across a rapidly evolving platform.
• Document customer and technical information clearly in case management systems.

Skills

Problem solving

English fluency

TCP/IP basics

Networking concepts

Customer service

Independent worker

Education

CCNA

CompTIA A+

Computer Science diploma

Tools

CRM systems

Job description

Motorola Solutions UK Limited is hiring a Hybrid Technical Support Engineer to resolve hardware and software issues and support Cloud Video & Access Control platforms. You will troubleshoot using remote tools, document cases, and manage workload across schedules.

Ideal candidates have strong problem-solving abilities, familiarity with TCP/IP networking, and experience in customer-facing technical roles. Some after-hours support and relocation assistance may be required.