Senior Endpoint Services Engineer – Managed IT Support

Michael Page; Birmingham; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

Michael Page in Birmingham is seeking a Senior Managed Endpoint Services Engineer to deliver day-to-day managed endpoint services and provide clear technical support. The role focuses on handling customer incidents, updating service requests, and coordinating with internal teams to resolve complex endpoint issues.

Applicants should have experience in customer-facing endpoint services, strong diagnostic abilities, and solid record-keeping.

Qualifications

• Experience delivering managed endpoint services in a customer-facing technical setting.
• Strong ability to investigate, diagnose and resolve endpoint-related technical issues.
• Experience managing customer incidents, service requests and case updates.
• Clear written and verbal communication when explaining technical information to customers.
• Ability to maintain accurate technical records and document service activity.
• Confidence working with internal teams to progress and resolve technical queries.

Responsibilities

• Deliver managed endpoint services for customers, helping to maintain reliable day-to-day service.
• Respond to customer queries and technical issues through agreed Customer Service channels.
• Investigate endpoint-related incidents and work towards timely, practical resolutions.
• Monitor service requests and provide clear updates to customers throughout each case.
• Record technical activity and outcomes accurately to support consistent service delivery.
• Work with relevant internal teams to resolve complex endpoint issues and keep customers informed.
• Identify recurring endpoint issues and share findings to help improve service delivery.
• Manage workload priorities to meet customer needs and agreed service expectations.

Skills

Endpoint services

Customer support

Incident management

Technical diagnosis

Job description

Michael Page in Birmingham is seeking a Senior Managed Endpoint Services Engineer to deliver day-to-day managed endpoint services and provide clear technical support. The role focuses on handling customer incidents, updating service requests, and coordinating with internal teams to resolve complex endpoint issues.

Applicants should have experience in customer-facing endpoint services, strong diagnostic abilities, and solid record-keeping.