Senior Employee Relations Team Lead

OCS; Ipswich; On-site; GBP 60,000 - 90,000; Full time

Job summary

OCS UK & Ireland is seeking an experienced HR professional to lead a small Employee Relations team, providing legal and commercial ER guidance across the business. You will own a caseload of high-risk cases, mitigate risks, and act as escalation point for strategic partner matters and resolutions.

You will coach the team on ER matters, manage performance, and drive service-improvement initiatives in collaboration with the Continuous Improvement Manager and ER Manager.

Qualifications

• Minimum L5 CIPD
• Demonstrable experience working within Employee Relations in a fast paced, low margin business
• Proven experience managing or team leading a small team, with a blend of remote and office based workers
• Experience of working within a shared service HR delivery
• Experience of service improvement

Responsibilities

• Act as escalation point for high-risk employee relations cases in the business areas in the area of responsibility, including discrimination, collective grievances, collective redundancy, ill health and medical capability, ensuring the team are clear on the next steps and why.
• To coach the team on ER matters to ensure team knowledge growth and development.
• To manage team performance, attendance, conduct and delegate workload
• To act on feedback of the service and generate action plans for improvement in partnership with the Continuous Improvement Manager and ER Manager
• To attend weekly/bi-weekly quarterly meetings on ER Cases and ER risk where necessary in support of own caseload and the teams
• To have ownership of the Safe call reports in the business areas supporting- ensuring the team drive these to conclusion efficiently.
• To keep the letter documentation up to date on Teams, SharePoint etc, to ensure the correct documents are available and used at all times.
• To have good knowledge of the business areas in remit

Skills

Employee Relations

Team Leadership

Performance Mgmt

Stakeholder Management

Education

CIPD Level 5

CIPD Level 7

Tools

Power BI

Job description

OCS UK & Ireland is seeking an experienced HR professional to lead a small Employee Relations team, providing legal and commercial ER guidance across the business. You will own a caseload of high-risk cases, mitigate risks, and act as escalation point for strategic partner matters and resolutions.

You will coach the team on ER matters, manage performance, and drive service-improvement initiatives in collaboration with the Continuous Improvement Manager and ER Manager.