Senior Employee Relations Specialist (18 month fixed term contract)

dunnhumby; Greater London; Hybride; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Flexible benefits

Private medical cover

Pension scheme

Generous leave policy

Résumé du poste

dunnhumby, a global leader in data-driven customer insights, seeks a Senior Employee Relations Specialist in London for an 18-month fixed-term contract. You will provide expert ER guidance, manage sensitive cases, and work with HR partners to balance colleague experience with business needs.

You will influence policy improvements, coach managers, and monitor UK employment trends to drive safer, fairer processes across a fast-paced global organisation. Hybrid working options are available.

Qualifications

• Significant experience handling complex employee relations cases and advising HR leaders.
• Strong knowledge of UK employment legislation and workplace policy development.
• Experience in large, fast-moving organisations with competing priorities.
• Analytical, proactive problem-solver with attention to confidentiality.
• Excellent coaching and communication skills with discretion.

Responsabilités

• Manage complex ER cases from assessment to resolution with clear action plans.
• Implement or update ER policies and provide guidance and coaching to managers.
• Advise HR Partners and leaders on options, risks and recommendations.
• Use data to identify trends and propose preventative actions.
• Monitor UK legislation and translate into practical improvements.
• Support collective consultation and manage union access requests.

Connaissances

Employee relations

UK employment law

Policy advisory

Case management

Stakeholder management

Outils

HRIS

Description du poste

Senior Employee Relations Specialist (18 month fixed term contract)

London

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

About Corporate

Our Corporate teams are the engine room of dunnhumby — partnering across the business to enable growth, protect the company, and create an environment where our people thrive. From People and Finance to Legal and Strategy, we work alongside every part of the organisation to deliver on our mission.

About the Role

We’re looking for a Senior Employee Relations Specialist to join us on an 18 month fixed term contract, to provide expert advice on complex and sensitive people matters within a fast-paced, global organisation.

Working closely with HR Business Partners, people managers and specialist teams, you’ll help resolve cases fairly and consistently while balancing colleague experience, business needs and organisational risk. You’ll also use case trends and emerging insight to strengthen our policies, manager capability and wider employee relations culture.

What You’ll Be Doing

You’ll combine hands-on case management with proactive, insight-led employee relations support. Your responsibilities will include:

• Managing complex and sensitive employee relations cases from initial assessment through to resolution, maintaining clear action plans and accurate, confidential records.
• Implementing new or revised ER policies and processes, providing clear guidance, workshops and coaching so managers can address people issues early and apply requirements consistently.
• Advising HR Business Partners and people managers on practical options, risks and recommendations, involving legal or specialist support where appropriate.
• Using case data, stakeholder feedback and employee relations metrics to identify recurring themes, emerging risks and opportunities for preventative action.
• Monitoring UK employment legislation and best practice, translating developments and case learning into practical improvements for policies, procedures and contracts.
• Supporting collective consultation and organisational change, managing union access requests and delivering guidance.

What We’re Looking For

You’ll bring strong employee relations expertise, sound judgement and the confidence to advise stakeholders through complex and sensitive situations. You’ll also bring:

• Significant experience managing complex employee relations cases and advising HR Business Partners, people managers and senior stakeholders.
• Strong working knowledge of UK employment legislation, fair employee relations processes and organisational risk.
• Experience working in a large, fast-paced organisation while managing competing priorities, demanding caseloads and strict deadlines.
• An analytical and proactive approach, with the ability to recognise patterns, anticipate emerging risks and recommend timely interventions.
• Strong coaching, influencing and communication skills, with excellent attention to detail and discretion when handling confidential information.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

• Hybrid Working: We operate a hybrid working approach, as well as early Friday finishes.
• Flexible Benefits Allowance: Can be used towards selected benefits, with any remaining unused allowance paid into salary or towards pension contributions.
• Healthcare & Protection: Private Medical cover through Vitality (including the option to add partner and/or dependents), Healthcare Cash Plan, Life Assurance cover, Income Protection, Critical Illness cover and access to employee assistance support services.
• Pension: Aviva pension scheme with up to 7.5% employer matching.
• Leave Policies: 25 days annual leave (which increases over time) plus bank holidays, the option to purchase additional leave, and your birthday/name day off. We also offer a range of family leave benefits.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

At dunnhumby, we utilise our diversity of thought as our competitive edge.

We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.

Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.

We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.