Senior Emergency Response Officer

British Red Cross; England; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

36 days annual leave

Up to 6% contributory pension

Flexible working

Wide range of career opportunities

Access to mental health support

Discounts through Blue Light Card

Job summary

A leading humanitarian organization in the UK is seeking a Senior Emergency Response Officer to lead a team and manage emergency response activities across Central England. The role requires strong leadership skills, proficiency in IT, and a commitment to supporting communities in crisis. Candidates must have a full UK driver's license and be willing to work evenings and on-call. This full-time position comes with competitive benefits, including extensive leave and a pension scheme.

Qualifications

• Full driving licence with access to your own vehicle is required.
• Experience managing and developing a team effectively.
• Ability to work evenings and be part of a 24-hour on-call rota.

Responsibilities

• Lead a team of Emergency Response Officers.
• Coordinate and oversee emergency response activities.
• Engage with local authorities.
• Monitor performance against KPIs.
• Support volunteers and manage emergencies.

Skills

Strong leadership skills

Excellent communication skills

Proficiency in IT

Problem-solving abilities

Commitment to service

Experience with multi-sector partnerships

Education

Full UK driver's licence for at least 2 years

Tools

Microsoft 365

Job description

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Additional Requirements: Please note that you must have a full driving licence with access to your own vehicle for this role.

Are you ready to lead a dynamic team and make a real difference in emergency response?

Do you have the skills and passion to support communities in crisis and enhance our emergency response efforts?

Can you navigate complex situations and build strong partnerships to maximise our impact on those in need? If you’re up for this challenge, please read on…

What does a day in the life of a Senior Emergency Response Officer involve? You'll be:

• Leading and managing a team of Emergency Response Officers to ensure effective service delivery across Central England.
• Coordinating and overseeing the planning and execution of emergency response activities, both in person and remotely.
• Engaging with local authority emergency planning teams and voluntary sector partners to maintain positive relationships and facilitate collaboration.
• Monitoring and reporting on performance against Key Performance Indicators (KPIs) using various data systems.
• Regularly working evenings, whether it’s conducting volunteer meetings or training sessions. In addition, you will be part of a 24-hour on-call rota, ready to support volunteers and manage emergency situations at a moment’s notice.

What do you need to be a successful Senior Emergency Response Officer? You'll need:

• Strong leadership skills with the ability to manage and develop a team effectively.
• Excellent communication and interpersonal skills to build and maintain relationships with stakeholders.
• Proficiency in IT, including Microsoft 365, to manage data and reporting efficiently.
• Experience in dealing with complex situations and tasks across multiple workstreams, demonstrating adaptability and problem-solving abilities, along with proven experience in developing or working in multi-sector partnerships to enhance collaborative efforts.
• Commitment to delivering high-quality services to the public, ensuring the needs of vulnerable service users are met.
• Possess a full UK drivers licence for at least 2 years
• Exhibit a strong commitment to working with volunteers. Provide training and support to empower them in responding to local incidents while upholding the values of the British Red Cross.

To be considered for this role, candidates must be located or willing to relocate to any of the following areas; Warwickshire, West Midlands, Herefordshire, Worcestershire, Staffordshire, and Shropshire.

Interested? The closing date for applications is 23.59 on the Wednesday 13th August 2025. Interviews are scheduled to take place shortly after this date.

In return for your commitment and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together, we are the world's emergency responders

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Customer Service, and Health Care Provider

• Industries

  Non-profit Organizations

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