Head of Logistics & Operations

Matchtech; Andover; On-site; GBP 90,000 - 120,000; Full time

Job summary

Matchtech is seeking a Head of Logistics & Operations to lead its multi-channel fulfilment, logistics and warehouse operations. You will take full accountability for performance across warehousing, inventory, WMS utilisation, carrier relationships, and 3PLs, while driving safety, service and efficiency.

Working with the leadership team, you’ll manage ~35 staff (6 direct reports) and lead continuous improvement initiatives to support growth and ensure high performance across all sites and

Qualifications

• Proven experience in a senior operational leadership position within distribution, logistics, fulfilment.
• Experience leading a site or operation with full accountability for performance, service, cost, and people.
• Strong warehouse, fulfillment, logistics, and 3PL management experience.
• Proven track record of supplier management, commercial negotiations, and carrier tender processes.

Responsibilities

• Lead all warehouse, fulfilment, inventory, and logistics operations, ensuring targets for service, cost, quality and safety are met.
• Develop and implement operational strategies aligned with business growth and customer requirements.
• Manage inbound, storage, picking, packing and outbound activities, driving productivity and efficiency.
• Monitor KPIs including OTIF, inventory accuracy, productivity, service levels and cost performance.
• Oversee operations supporting eCommerce, retail, wholesale, marketplace, and B2B fulfilment channels.
• Lead carrier management activities including performance reviews, negotiations and tenders.
• Manage relationships with 3PLs, ensuring SLAs and continuous improvement objectives are achieved.
• Drive Lean, Six Sigma and continuous improvement initiatives across site operations.

Skills

Leadership

Logistics management

3PL management

Supplier negotiations

Change management

Stakeholder management

Tools

WMS

ERP

Job description

A market-leadingFMCG/Retail business requires a Head of Logistics & Operations to lead it's multi-channel fulfilment, logistics and warehouse operations. The Head of Logistics & Operations will take full accountability for operational performance across warehousing, customer fulfilment, inventory management, WMS utilisation, carrier relationships, and third-party logistics partners, ensuring outstanding service, efficiency, and safety standards.

Working closely with the wider leadership team, the Head of Logistics & Operations will drive operational excellence, lead a team of approximately 35 employees (6 direct reports) across fulfilment, systems, inventory, warehousing and goods-in to support business growth plans and deliver process and continuous improvement across site operations. The Head of Logistics & Operations should be a supportive and collaborative leader, capable of nurturing and developing talent while increasing employee engagement within the business.

Specific duties of the Head of Logistics & Operations include:

• Lead all warehouse, fulfilment, inventory, and logistics operations, ensuring service, cost, quality, and safety targets are achieved.
• Develop and implement operational strategies aligned with business growth and customer requirements.
• Manage inbound, storage, picking, packing, and outbound activities whilst driving productivity and operational efficiency.
• Monitor and improve key operational KPIs including OTIF, inventory accuracy, productivity, service levels, and cost performance.
• Oversee operations supporting eCommerce, retail, wholesale, marketplace, and B2B fulfilment channels.
• Lead carrier management activities, including supplier performance reviews, contract negotiations, tender processes, and service improvement initiatives.
• Manage relationships with third-party logistics providers (3PLs), ensuring contractual service levels and continuous improvement objectives are achieved.
• Drive Lean, Six Sigma, and continuous improvement initiatives to enhance service, efficiency, and operational resilience.
• Support the businesses transformation agenda, drive change and ensure effective utilisation of WMS

Head of Logistics & Operations applicants should meet the following criteria:

• Proven experience in a senior operational leadership position within distribution, logistics, fulfilment
• Experience leading a site or operation with full accountability for performance, service, cost, and people.
• Strong warehouse, fulfilment, logistics, and third-party logistics (3PL) management experience.
• Proven track record of supplier management, commercial negotiations, and carrier tender processes.
• Experience leading, developing, and motivating large operational teams.
• Excellent stakeholder management, communication, and relationship-building skills.
• Demonstrable success delivering operational improvement, transformation, and change initiatives.
• Experience with WMS, ERP, and carrier management systems would be advantageous