Senior Ecommerce Manager (Global)

Gozney; Bournemouth, Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and bonus

Pension

26+ days holiday

Hybrid work – 3 days in Bournemouth

Pizza!

Job summary

Gozney, a Bournemouth/London hybrid outdoor oven maker, seeks a Senior Ecommerce Manager to drive global DTC and marketplace performance. Reporting to the Global Head of Growth, you will own ecommerce revenue, platform strategy, conversion optimisation, and global operations.

This role requires 5+ years in ecommerce leadership, with strong Shopify, CRO, analytics, and merchandising expertise. You will lead a global hub-and-spoke model and shape the ecommerce roadmap.

Qualifications

• 5+ years of ecommerce leadership experience in a DTC or consumer brand.
• Proven experience owning ecommerce revenue across multiple markets.
• Strong expertise in Shopify, CRO, merchandising, analytics, and experimentation.
• Experience leading ecommerce operations across DTC and marketplace channels.
• Strong commercial and analytical mindset with data-to-action.

Responsibilities

• Deliver global ecommerce strategy across DTC and marketplace channels
• Drive revenue growth, conversion rate, AOV, and profitability
• Lead platform strategy across Shopify, Amazon, and supporting ecommerce tools
• Partner with Performance, Finance, Sales, and Operations on forecasting, planning, and revenue performance
• Define and maintain global ecommerce KPIs, reporting standards, and performance benchmarks
• Oversee global CRO and testing strategy across all ecommerce experiences
• Develop scalable experimentation frameworks, reporting standards, and shared learnings across regions
• Ensure site experience, UX, merchandising, and conversion standards align with brand and commercial priorities
• Partner with Technology and Product teams on platform improvements and ecommerce roadmap priorities
• Lead regional ecommerce operators across global markets
• Foster accountability and high performance

Skills

Ecommerce leadership

Shopify

CRO

Analytics

Merchandising

Cross-functional teams

Stakeholder management

Customer experience

Tools

Shopify

A/B testing frameworks

Ecommerce analytics tools

Job description

Location: UK – Bournemouth or London (Hybrid)

Reports to: Global Head of Growth

ABOUT US

At Gozney, we're on a mission to change the way the world cooks outdoors. Since 2010, Gozney has made cooking with fire easy by pioneering next-level pizza ovens. Harnessing knowledge from our origins in commercial ovens, Gozney’s multi-award-winning outdoor pizza ovens are beautiful, high-performing, durable tools designed for chefs and made intuitive for beginners, so anyone can make, create, cook, connect, discover, and grow. We are creators of new experiences, and we’re seeking motivated individuals excited to join our expanding team and embark on an incredible journey. We are passionate, innovative, bold, and relentless. All while having a ton of fun. Whether you're excited about pizza, outstanding products, food culture, lifestyle, the outdoors, or thrill-seeking – or if you're simply looking for a company that values you– apply today.

SUMMARY

The Senior Ecommerce Manager, is responsible for executing Gozney’s global ecommerce strategy and performance across DTC and marketplace channels. Reporting to the Global Head of Growth, this role owns ecommerce revenue performance, platform strategy, conversion optimisation, experimentation, and global ecommerce operations.

This is a highly commercial role suited to a strong ecommerce operator who combines analytical rigour, customer experience focus, and execution capability. The successful candidate will lead a global hub and spoke ecommerce model while building the systems, frameworks, and team needed to support long term growth.

RESPONSIBILITIES

• Deliver global ecommerce strategy across DTC and marketplace channels
• Drive revenue growth, conversion rate, AOV, and profitability across all markets
• Lead platform strategy across Shopify, Amazon, and supporting ecommerce tools
• Partner with Performance, Finance, Sales, and Operations on forecasting, planning, and revenue performance
• Define and maintain global ecommerce KPIs, reporting standards, and performance benchmarks

Ecommerce Operations & Experimentation

• Build and lead Gozney’s global ecommerce centre of excellence
• Oversee global CRO and testing strategy across all ecommerce experiences
• Develop scalable experimentation frameworks, reporting standards, and shared learnings across regions
• Ensure site experience, UX, merchandising, and conversion standards align with brand and commercial priorities
• Partner with Technology and Product teams on platform improvements and ecommerce roadmap priorities

Regional Leadership & Team Development

• Lead and develop regional ecommerce operators across global markets
• Drive accountability and performance across revenue, conversion, and trading metrics
• Coach regional teams on ecommerce best practices, experimentation, and commercial strategy
• Support hiring and onboarding as the ecommerce team and regional structure expands
• Foster a culture of accountability, curiosity, continuous improvement, and high performance

Commercial Planning & Cross Functional Partnership

• Partner closely with Performance Marketing to align traffic quality, landing page experience, and conversion performance
• Work cross functionally with Brand, Creative, Product, Finance, Operations, and Regional Commercial teams
• Support promotional planning, merchandising strategy, and seasonal trading execution globally
• Maintain visibility into weekly trading performance, risks, opportunities, and commercial priorities across regions
• Lead weekly and monthly business reviews focused on performance, testing outcomes, and growth opportunities

WHO WE ARE LOOKING FOR

• 5+ years of ecommerce experience, including leadership responsibility within a DTC or consumer brand environment
• Proven experience owning ecommerce revenue performance across multiple markets or regions
• Strong expertise in Shopify, CRO, merchandising, ecommerce analytics, and experimentation strategy
• Experience leading ecommerce operations across both DTC and marketplace channels preferred
• Strong commercial and analytical mindset with the ability to translate data into action
• Experience building and leading distributed or cross functional teams
• Comfortable operating in fast paced, high growth environments
• Strong communication and stakeholder management skills
• Passion for customer experience, premium products, innovation, and brand building

A BIT ABOUT WHAT WE OFFER

• Competitive salary, bonus scheme, Pension, benefits, and pizza!
• Flexible paid time off including 26+ days holiday
• Enhanced parental leave
• Fun hybrid work environment – 3 days a week in our Bournemouth office
• Free oven and Friends and Family discount on Gozney products

Diversity and Inclusion Commitment:

Gozney is an equal opportunity employer that values diversity and inclusion. We embrace individuals of varied nationalities, backgrounds, experiences, abilities, and perspectives. Our ongoing commitment is to foster an inclusive and supportive workplace, enabling you to excel in your career.