Senior eBilling Coordinator

Michael Page; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working model

Bonus scheme

Wellbeing support

Job summary

The Senior eBilling Coordinator role is based in the City of London, within a world-class international law firm. The role focuses on managing end-to-end eBilling onboarding, maintaining billing profiles, and ensuring timely invoicing while liaising with clients and internal teams to resolve billing queries.

You will act as the primary onboarding contact, drive process improvements, and prepare analytics to monitor billing efficiency and revenue performance. Hybrid working model offered.

Qualifications

• Experience managing client onboarding onto eBilling platforms within professional services or legal environments.
• Strong working knowledge of ebilling platforms and client billing portals.
• Proven ability to collaborate with cross-functional teams to ensure timely invoicing.

Responsibilities

• Manage end-to-end client onboarding onto eBilling platforms and configure go-live requirements.
• Serve as primary client contact during onboarding, managing expectations and resolving queries.
• Identify and resolve onboarding blockers to meet deadlines.
• Maintain records of onboarding activity, configurations, and documentation for audits.
• Set up and maintain client billing profiles and system configurations across platforms.
• Ensure timely submission of invoices and adherence to deadlines.
• Collaborate with teams to address billing enquiries and ensure data flow.
• Develop reports and analytics to monitor billing efficiency and revenue.

Skills

Client onboarding

eBilling platforms

Cross-functional collaboration

Data analytics

Invoice accuracy

Tools

eBilling software

Job description

The role involves managing billing processes, ensuring accuracy, and maintaining efficient financial operations. It also requires liaising with internal teams and clients to resolve billing queries and support smooth revenue generation in the City of London office.

A world‑class international law firm renowned for advising leading corporations, financial institutions, and governments on complex, high‑profile matters. With a strong global network, it delivers seamless cross‑border expertise and innovative solutions across key financial and legal markets. Known for its dynamic culture and commitment to excellence, it offers an exciting environment where professionals can work on cutting‑edge deals and make a real impact.

Description

The key responsibilities of this Senior eBilling Coordinator will be:

• Manages end-to-end client onboarding onto eBilling platforms, ensuring all requirements are captured, configured, and validated prior to go-live.
• Acts as the primary point of contact for clients during the eBilling onboarding process, managing expectations and resolving queries promptly.
• Identifies and resolves errors or blockers during the onboarding process, escalating where appropriate to ensure deadlines are met.
• Maintains comprehensive and accurate records of all onboarding activity, system configurations, and related documentation for audit and compliance purposes.
• Sets up and maintains accurate client billing profiles and system configurations across relevant eBilling platforms
• Ensures timely submission of invoices and adherence to internal deadlines.
• Oversees the collation and submission of questionnaires, establishing a structured process to remove ambiguity around team ownership and accountability.
• Identifies and rectifies errors in submitted invoices, providing necessary corrections with minimal guidance from senior team members.
• Monitors and updates internal billing schedules to guarantee deadlines are met and invoices are processed promptly.
• Maintains comprehensive and accurate records of all eBilling transactions and related documents for internal and client audits.
• Collaborates with cross-functional teams to address billing-related enquiries and ensures the seamless flow of financial data.
• Partners with clients to establish and manage eBilling systems for new accounts.
• Develops and prepares detailed reports and data analytics for management to monitor billing efficiency and revenue performance.
• Contributes to the maintenance and enhancement of billing procedures and protocols to align with industry standards.
• Drives continuous process improvement to reduce onboarding turnaround times and enhance billing operational efficiency.

Profile

The successful Senior eBilling Coordinator should have:

• Proven experience managing client onboarding onto eBilling platforms within a professional services or legal environment.
• Strong working knowledge of ebilling platforms and client billing portals and the technical requirements clients impose during the onboarding process
• Proven experience of working with cross-functional teams to ensure timely submission of invoices and adherence to internal deadlines.
• Demonstrated ability to prepare reports and data analytics for management to monitor billing efficiency and revenue performance.
• Strong communication and relationship-building skills, with the ability to engage confidently with clients and senior internal stakeholders.
• Acted with professionalism and integrity in every aspect of work.

Job Offer

The successful Senior eBilling Coordinator will receive:

• Competitive salary with regular reviews to recognise performance and progression
• Opportunity to work within a prestigious Magic Circle London law firm, gaining exposure to high-profile clients and complex international matters
• Hybrid working model with flexible hours, supporting a healthy work-life balance
• Attractive company bonus scheme linked to individual and firm performance
• Comprehensive benefits package, including wellbeing support and professional development opportunities