Senior Dynamics 365 CE Lead – Field Service, 10% Bonus

Nigel Frank International; United Kingdom; On-site; GBP 70,000 - 85,000; Full time

Benefits offered by this job

Car allowance

Performance bonus

Job summary

Nigel Frank International is seeking an experienced Senior Dynamics 365 CE Consultant to own and evolve Dynamics solutions, with a strong emphasis on Field Service. You will collaborate with stakeholders, seniors, and cross‑functional teams to deliver business‑critical Dynamics outcomes across D365 ecosystems, including Sales, Project Operations and integrations.

The role demands hands‑on experience, strong workshop facilitation, and the ability to translate complex processes into functional

Qualifications

• Strong experience with Microsoft Dynamics 365 CE / CRM.
• Hands-on functional experience with Dynamics 365 Field Service.
• Strong requirements gathering and workshop facilitation experience.
• Experience translating business processes into D365 solutions.
• Strong stakeholder management and communication skills.
• Experience with testing, UAT, documentation and user training.
• Knowledge of Power Platform / Power Apps.

Responsibilities

• Taking functional ownership of Dynamics 365 CE solutions.
• Supporting, configuring and enhancing Dynamics 365 Field Service.
• Gathering requirements and translating them into functional solutions.
• Leading workshops with stakeholders and challenging requirements where appropriate.
• Producing user stories, functional documentation and business process maps.
• Supporting solution design, configuration and implementation.
• Working across Project Operations, Sales and other D365 applications.
• Supporting system and data integrations.
• Coordinating UAT, regression testing and solution releases.
• Troubleshooting application and end-user issues.
• Delivering user training and supporting a Train the Trainer approach.
• Working with internal teams and external partners on system enhancements and business change.

Skills

Dynamics 365 CE / CRM

Dynamics 365 Field Service

Requirements gathering

Workshop facilitation

Stakeholder management

Testing/UAT

Tools

Power Platform / Power Apps

Azure

DevOps

Job description

Nigel Frank International is seeking an experienced Senior Dynamics 365 CE Consultant to own and evolve Dynamics solutions, with a strong emphasis on Field Service. You will collaborate with stakeholders, seniors, and cross‑functional teams to deliver business‑critical Dynamics outcomes across D365 ecosystems, including Sales, Project Operations and integrations.

The role demands hands‑on experience, strong workshop facilitation, and the ability to translate complex processes into functional