Senior DV Security-Cleared Service Desk Lead

Free-Work; Chippenham; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

CGI in Chippenham is seeking a Senior Service Desk Analyst to own complex IT support challenges and drive improvements for a critical client programme on a full-time, onsite basis.

You’ll blend hands-on technical expertise with a strong customer focus, contribute to ITIL-based process enhancements, and help colleagues develop their capabilities within a collaborative team. This role offers a clear path to impactful service delivery and professional growth.

Qualifications

• Take ownership of complex support challenges.
• Help colleagues develop their capabilities.
• Improve service delivery with ITIL-based processes, tools and reporting.
• Combine hands-on technical expertise with strong customer focus to maintain end-user services.

Responsibilities

• Deliver reliable, high-quality IT services for a critical client programme in Chippenham.
• Collaborate within a supportive team to improve ITIL-based processes, tools and reporting.
• Support and mentor end users with practical technical guidance.

Skills

ITIL

Hands-on technical

Customer focus

End-user support

Job description

CGI in Chippenham is seeking a Senior Service Desk Analyst to own complex IT support challenges and drive improvements for a critical client programme on a full-time, onsite basis.

You’ll blend hands-on technical expertise with a strong customer focus, contribute to ITIL-based process enhancements, and help colleagues develop their capabilities within a collaborative team. This role offers a clear path to impactful service delivery and professional growth.