Senior Service Delivery Manager – Public Sector

Onyx-Conseil; Belfast City District; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Pension

Private healthcare

Share scheme (3.5% + 3.5% matching)

Job summary

CGI is recruiting a Senior Service Delivery Manager to shape the success of a major transformation programme. You will drive service excellence, strengthen client partnerships, and ensure services evolve to meet changing business needs.

This hybrid role is based primarily at the client site in Belfast (2–3 days per week) with occasional travel to CGI Belfast and home working. UK Security Clearance or eligibility is required.

Qualifications

• Proven experience leading service delivery for large transformation programmes.
• Strong ability to build and sustain client partnerships.
• Experience working in or with public sector environments and security clearances.

Responsibilities

• Drive service excellence across the programme and client environments.
• Champion continuous improvement and strategic alignment of services with changing business needs.

Skills

Service delivery management

Stakeholder management

Public sector security clearance

Job description

CGI is recruiting a Senior Service Delivery Manager to shape the success of a major transformation programme. You will drive service excellence, strengthen client partnerships, and ensure services evolve to meet changing business needs.

This hybrid role is based primarily at the client site in Belfast (2–3 days per week) with occasional travel to CGI Belfast and home working. UK Security Clearance or eligibility is required.