Senior Director, Customer Strategy & Transformation

Adtechtalent; Greater London; Hybrid; GBP 150,000 - 190,000; Full time

Benefits offered by this job

private medical insurance

virtual GP

sick pay

wellbeing days

flexible holidays

retail discounts

gym access

enhanced family leave

fertility support

life assurance

income protection

financial education

Job summary

Merkle, a dentsu company, based in London with hybrid working, seeks a Senior Director to lead customer and business strategy engagements including CRM, customer experience, operating models, and transformation.

You will build senior client relationships, lead multidisciplinary teams, and contribute to practice growth, leveraging extensive experience in customer strategy, leadership, and collaboration.

Qualifications

• Significant experience in customer and business strategy.
• Senior strategic leadership on complex client engagements.
• Broad CRM and customer experience knowledge.
• Excellent communication and collaborative leadership.

Responsibilities

• Lead customer and business strategy engagements including CRM, customer experience, operating models, and transformation.
• Build senior client relationships, lead multidisciplinary teams, and contribute to practice growth.

Skills

Senior leadership

CRM knowledge

Customer experience

Strategic leadership

Communication skills

Collaboration

Job description

Merkle, a dentsu company, based in London with hybrid working, seeks a Senior Director to lead customer and business strategy engagements including CRM, customer experience, operating models, and transformation.

You will build senior client relationships, lead multidisciplinary teams, and contribute to practice growth, leveraging extensive experience in customer strategy, leadership, and collaboration.