Senior Director, Customer Strategy

Adtechtalent

Greater London

Hybrid

GBP 150,000 - 190,000

Full time

11 days ago

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Benefits offered by this job

private medical insurance

virtual GP

sick pay

wellbeing days

flexible holidays

retail discounts

gym access

enhanced family leave

fertility support

life assurance

income protection

financial education

Job summary

Merkle, a dentsu company, based in London with hybrid working, seeks a Senior Director to lead customer and business strategy engagements including CRM, customer experience, operating models, and transformation.

You will build senior client relationships, lead multidisciplinary teams, and contribute to practice growth, leveraging extensive experience in customer strategy, leadership, and collaboration.

Qualifications

Significant experience in customer and business strategy.
Senior strategic leadership on complex client engagements.
Broad CRM and customer experience knowledge.
Excellent communication and collaborative leadership.

Responsibilities

Lead customer and business strategy engagements including CRM, customer experience, operating models, and transformation.
Build senior client relationships, lead multidisciplinary teams, and contribute to practice growth.

Skills

Senior leadership

CRM knowledge

Customer experience

Strategic leadership

Communication skills

Collaboration

Job description

Senior Director role at Merkle, a dentsu company, based in London with hybrid working. Lead customer and business strategy engagements including CRM, customer experience, operating models, and transformation. Build senior client relationships, lead multidisciplinary teams, and contribute to practice growth. Requires significant experience in customer and business strategy, senior strategic leadership on complex client engagements, strong commercial acumen, broad CRM and customer experience knowledge, and excellent communication and collaborative leadership skills. Benefits include private medical insurance, virtual GP, sick pay, wellbeing days, flexible holidays, retail discounts, gym access, enhanced family leave, fertility support, life assurance, income protection, and financial education.