Senior Director, AI-Native Priority Support

Snowflake; United Kingdom; Remote; GBP 150,000 - 210,000; Full time

Job summary

Snowflake seeks a seasoned Senior Director, Priority Support Engineering to own paid support offerings regionally, lead the DSE team, and drive proactive, advisory-led delivery in an AI-native operating model. The role combines executive engagement, cross-functional leadership, and revenue accountability in a fast-moving cloud environment.

The ideal candidate has 10+ years in enterprise customer-facing roles with revenue targets, strong leadership, and a proven ability to position technical

Qualifications

• 10+ years in enterprise customer-facing roles with revenue accountability.
• Proven leadership of large teams in a SaaS/cloud environment.
• Experience selling/positioning technical solutions to enterprise customers.
• Executive-level communication and customer-facing presence; confident with C-level audiences.

Responsibilities

• Lead the regional Priority Support team and DSE function.
• Own regional revenue targets for paid support programs.
• Oversee proactive, advisory-led engagement and AI-native delivery models.
• Collaborate with Sales, Solutions Engineering, Delivery, and Partners to drive outcomes.

Skills

Leadership

Enterprise sales

AI-native/AI-augmented

Executive presence

CRM tools (Salesforce)

Tools

Salesforce

Job description

Snowflake seeks a seasoned Senior Director, Priority Support Engineering to own paid support offerings regionally, lead the DSE team, and drive proactive, advisory-led delivery in an AI-native operating model. The role combines executive engagement, cross-functional leadership, and revenue accountability in a fast-moving cloud environment.

The ideal candidate has 10+ years in enterprise customer-facing roles with revenue targets, strong leadership, and a proven ability to position technical