Senior Digital Workplace & IT Service Delivery Engineer

Chetwood Bank; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Birthday off

Pension

Life Assurance

Private medical

Dental & Optical health insurance

Job summary

Chetwood Bank is seeking a Senior Digital Workplace Engineer to lead incident and problem management within the Service Delivery function. The role focuses on protecting, maintaining, and improving the stability of services while delivering value through a seamless user experience.

You will drive incident management, perform root-cause analyses, manage changes, and coordinate with internal and external stakeholders to ensure timely resolutions and effective service delivery in a banking

Qualifications

• Experience in 1st Line, Service Desk, or Sys Admin.
• Strong understanding of M365 administration (e.g., email blocking).
• Asset management experience (e.g., JumpCloud, Jira Assets).
• ITIL certification or demonstrable experience in an ITIL-aligned environment.
• Experience with Service Management tools (Jira or ServiceNow).
• Ability to understand technical disciplines (Networks, Applications, Servers).
• Incident and problem management experience.

Responsibilities

• Drive incident management activities and ensure logging, progression, and resolution within SLAs.
• Escalate incidents and problems to internal/external stakeholders as needed.
• Determine recovery actions, owners, timelines, workarounds and escalations.
• Conduct root cause analysis and preventive measures to avoid repeats.
• Review changes to ensure production is protected and relates to Major Incidents.
• Lead post-incident reviews and implement resulting actions.
• Monitor logs and dashboards to identify service-impacting events and minimize impact.

Skills

Incident management

Problem management

ITIL

Service Desk

M365 administration

Asset management

Jira / ServiceNow

Tools

JumpCloud

Jira Assets

Jira Service Management

Job description

Chetwood Bank is seeking a Senior Digital Workplace Engineer to lead incident and problem management within the Service Delivery function. The role focuses on protecting, maintaining, and improving the stability of services while delivering value through a seamless user experience.

You will drive incident management, perform root-cause analyses, manage changes, and coordinate with internal and external stakeholders to ensure timely resolutions and effective service delivery in a banking