Senior Digital Services Supplier Manager

Government Recruitment Service; Swansea; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Civil Service Pension

Annual leave 25 days

Bank holidays

Flexible working

Job summary

DVLA is seeking a Digital Services Supplier Manager to lead a small team responsible for the governance of external suppliers and data-sharing partners that support our digital services.

You will work with IT Service Managers, Product Owners and Commercial colleagues to ensure service availability, performance and continual improvement, while aligning with national Civil Service standards.

Qualifications

• Lead, mentor and manage the Digital Services Supplier Management team.
• Ensure supplier services meet business and customer needs.
• Collaborate with ITSM functions and DVLA stakeholders.

Responsibilities

• Lead the supplier management team to ensure availability and performance.
• Monitor performance, drive continual improvement, report on service metrics.
• Engage with projects to ensure smooth transitioning of new suppliers.

Job description

DVLA is seeking a Digital Services Supplier Manager to lead a small team responsible for the governance of external suppliers and data-sharing partners that support our digital services.

You will work with IT Service Managers, Product Owners and Commercial colleagues to ensure service availability, performance and continual improvement, while aligning with national Civil Service standards.