Senior Digital Product Manager

HSBC; Birmingham; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private healthcare (UK)

Enhanced maternity and adoption pay

Contributory pension scheme

Job summary

HSBC is seeking a Senior Digital Product Manager to own end‑to‑end product management across our digital channels, shaping a clear vision, practical roadmap, and delivering valuable customer experiences. You will partner with design, engineering and risk to drive measurable outcomes, using data and experiments to continuously improve journeys.

In the UK you will benefit from professional development opportunities, private healthcare for UK employees, enhanced maternity/adoption pay, and a

Qualifications

• Extensive track record building consumer digital products in regulated or complex environments.
• Strong ability to translate research into seamless digital journeys for customers.
• Proven success leading cross-functional teams and influencing senior stakeholders.
• Excellent judgement, prioritisation, and decision making under pressure.
• Clear, persuasive communication to align global teams around a shared product vision.
• Experience coaching product managers to high performance.
• Knowledge of applying emerging technologies (including AI) to enhance experiences.

Responsibilities

• Define and communicate a long‑term product vision, outcomes and roadmap aligned to HSBC UK strategy.
• Lead discovery with design, engineering and risk to refine priorities and validate solutions.
• Guide cross‑functional agile teams to deliver iteratively with customer value in focus.
• Drive continuous improvement of digital journeys using insight and test‑and‑learn.
• Collaborate across product, design, engineering, risk and business to deliver cohesive experiences.
• Identify practical new approaches and tooling to keep platforms competitive.

Skills

Digital product management

Cross-functional leadership

Customer insights

Agile delivery

Stakeholder management

Product portfolio management

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Digital Product Manager where you’ll own end-to-end product management across our digital channels—setting a clear product vision and outcomes, turning strategy into a practical roadmap, and partnering with cross-functional teams to deliver experiences customers trust and value. Using data, experimentation, and customer insight, you’ll continuously improve journeys, increase adoption, and strengthen the real-world outcomes customers achieve.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Key Responsibilities

• Product leadership: Define and communicate a clear, long‑term product vision, outcomes and roadmap aligned to HSBC UK strategy, customer needs, and brand/channel standards.
• Continuous discovery: Lead discovery to refine priorities and de‑risk delivery, working closely with design, engineering and risk to validate solutions early.
• Agile delivery: Guide cross‑functional agile teams to deliver iteratively and consistently, focusing on customer value and measurable outcomes.
• Customer experience improvement: Drive continuous optimisation of digital journeys through insight‑led enhancements and test‑and‑learn approaches.
• Stakeholder partnership: Collaborate across product, design, engineering, risk and wider business teams to deliver cohesive, high‑quality experiences end‑to‑end.
• Innovation and tooling: Identify practical new ways to solve customer problems, exploring emerging interaction models and advocating future‑state tooling to keep platforms competitive and effective.

To be successful in this role you should meet the following requirements:

• Extensive track record of playing a leading role in the building and managing market‑leading, consumer focused digital products, ideally within a complex, regulated and/or agile environment.
• Strong customer focus with ability to translate research and behavioural insights into seamless, simple digital journeys.
• Demonstrated success leading cross‑functional teams and influencing senior stakeholders to deliver high‑quality outcomes.
• Excellent judgement and prioritisation skills—able to simplify complexity, make sound decisions, and perform under pressure.
• Clear, persuasive communicator who can align diverse (often global) teams around a shared product vision and measurable outcomes.
• Confident managing a broad product portfolio, including experience coaching and developing product managers to a high‑performance standard.
• A grounded, informed perspective on how emerging technologies (including AI) can be applied practically to enhance customer experiences.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail].