Senior Digital PR Manager

Reboot Online Marketing Ltd.; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Job summary

Reboot Online, one of the UK's largest Digital PR teams, is seeking a Senior Digital PR Manager to own senior client relationships, drive satisfaction, retention and delivery across Digital PR and cross-service accounts.

You will lead onboarding, coordinate across Digital PR, SEO, Data and Design, manage WIPs and supervise a growing team. You’ll partner with Strategists and senior leadership to align delivery with business goals and client expectations, ensuring proactive, trusted service.

Qualifications

• Proven experience in a senior Digital PR or client services role, ideally within an agency.
• Strong client communication and stakeholder management skills.
• Experience owning complex or multi-service accounts; line management experience.

Responsibilities

• Own and develop senior client relationships, ensuring satisfaction, retention, and growth
• Lead onboarding and set clear cadence, process, and success measures
• Act as the primary point of contact for cross-service accounts, ensuring alignment across teams
• Identify opportunities for account growth and support renewals where appropriate
• Lead client meetings, including QBRs, with clear communication on performance, progress, and next steps
• Line manage Digital PR team members, setting expectations and improving performance
• Represent Digital PR in cross-departmental projects and integrated account discussions

Skills

Line management

Client communication

Stakeholder management

Multi-service accounts

Strategic leadership

Organisational skills

Commercial awareness

Tools

Ahrefs

Google Search Console

Media databases

Job description

You’ll be joining one of the UK’s largest Digital PR teams, working on a mix of high-value and cross-service accounts where strong leadership makes a real difference.

This role gives you full ownership of how accounts are run, from onboarding through to retention and growth.

You’ll have the opportunity to shape client relationships, influence delivery across services, and build a high-performing team around you.

If you’re someone who takes pride in running accounts properly, keeping things on track, and building trust with both clients and teams, this is a role where that will be recognised.

Your objective is to drive client satisfaction, retention, and high-performing delivery across your portfolio of Digital PR and cross-service accounts.

You’ll own the client relationship, acting as the senior point of contact and ensuring clients feel proactively supported and confident in our approach.

Internally, you’ll ensure campaign plans are organised, resourced, and executed effectively, keeping timelines, quality, and KPIs on track.

You’ll also lead the operational rhythm of your accounts, while managing and developing your team to deliver consistent performance and strong client experiences.

Client services and account ownership

• Own and develop senior client relationships, ensuring satisfaction, retention, and growth
• Lead onboarding and set clear expectations around cadence, process, and success measures
• Act as the primary point of contact for cross-service accounts, ensuring alignment across teams
• Identify opportunities for account growth and support renewals where appropriate
• Lead client meetings, including QBRs, with clear communication on performance, progress, and next steps

Account delivery and communication

• Own the operating rhythm across accounts, including WIPs, updates, and stakeholder comms
• Ensure delivery is on time, on brief, and within scope, removing blockers quickly
• Maintain oversight of campaign activity, timelines, and workloads across your team
• Act as the escalation lead for issues relating to communication, delivery, or expectations
• Coordinate internal teams across Digital PR, SEO, Data, and Design to ensure seamless delivery

Campaign oversight and quality

• Oversee campaign roadmaps and delivery plans to ensure alignment with client goals and KPIs
• Spot-check output to ensure quality, consistency, and suitability for external publication
• Monitor performance and ensure reporting and tracking are kept up to date
• Work closely with Strategists where campaign direction or rationale needs to be strengthened

Line management and team performance

• Line manage Digital PR team members, setting expectations and improving performance
• Build a high-performing, motivated team culture focused on quality and client experience
• Identify skill gaps and support development through coaching and feedback
• Maintain oversight of team KPIs and take early action where performance is at risk

Collaboration and leadership

• Represent Digital PR in cross-departmental projects and integrated account discussions
• Partner with Strategists and senior leadership to align delivery with business goals
• Share learnings from accounts to improve ways of working and strengthen the service

• Proven experience in a senior Digital PR or client services role, ideally within an agency
• Strong client communication and stakeholder management skills
• Experience owning complex or multi-service accounts
• Demonstrated line management experience, with the ability to coach and develop others
• Highly organised, able to manage multiple accounts and priorities with confidence
• Commercially aware, comfortable owning account health, retention, and growth
• Experience with tools such as Ahrefs, Google Search Console, and media databases

You’re someone who is calm, confident, and in control. You take ownership of client relationships, you spot issues early, and you deal with them before they escal

You know how to manage people properly, setting clear expectations while supporting development.

You balance strategic thinking with strong operational delivery, ensuring work is both effective and well run.

As a Senior Digital PR Manager at Reboot, you’ll hold a senior leadership role within the team, responsible for how our key accounts are run, experienced, and grown.

You’ll own a portfolio of larger, more complex clients, including accounts that span multiple services, not just Digital PR. You are the person who ensures those accounts run smoothly, clients feel looked after, and delivery is organised, proactive, and high quality.

Alongside this, you’ll lead and develop your team, setting clear expectations, improving performance, and ensuring consistent standards across output and client experience.

This role combines client leadership, team management, and operational control. You’ll work closely with Strategists and senior stakeholders, taking the lead where challenges sit in communication, delivery, or team performance.