Senior Digital Operations Coordinator

Michael Kors; Greater London; Sur place; GBP 42 000 - 62 000; Plein temps

Résumé du poste

Capri Holdings Limited's London office is seeking a Senior Digital Operations Coordinator, EMEA to help run and optimise our ecommerce platforms across multiple markets. You will coordinate cross-functional activities, manage timelines and partner communications to ensure seamless customer journeys.

In this role you’ll monitor site performance, support trading events, and drive operational excellence with teams across Digital, Customer Care, Logistics and Technology.

Qualifications

• 2–3 years in Ecommerce Operations or similar role.
• Experience across multi-market ecommerce sites.
• Project and stakeholder management with tight timelines.
• Understanding of fulfilment, payments and returns.
• Cross-functional collaboration with tech, logistics and care teams.
• Experience with AI tools for data analysis and reporting.
• Proficient in Jira/Asana/Monday.com and QA/UAT testing.

Responsabilités

• Support day-to-day operation and optimisation of global ecommerce platforms.
• Monitor website performance and customer journeys, investigate issues.
• Coordinate operational delivery of trading events, campaigns and promos.
• Manage timelines, dependencies and stakeholder communications.
• Support website updates through briefing, QA testing and validation.
• Produce regular reporting and analysis to identify trends and improvements.
• Collaborate with internal teams and partners to resolve issues.
• Maintain operational documentation and best-practice guides.
• Drive continuous improvement across ecommerce operations and customer experience.

Connaissances

Ecommerce operations

Cross-functional

Data analysis

Jira

Asana

Monday.com

Outils

Jira

Asana

Monday.com

Description du poste

Job Title: Senior Digital Operations Coordinator, EMEA

Location: London

Reporting to: Assistant Manager, Digital Operations, EMEA

We have an exciting opportunity for a Senior Digital Operations Coordinator, EMEA based in our London office:

Department overview:

Established in 2016, the Digital department has undergone rapid expansion as it strives to deliver an aggressive roadmap alongside equally aggressive revenue aspiration. The team currently manages eight localized transactional websites, servicing 56 countries (and growing) including UK, Germany, France, Spain, Italy, Australia, Singapore, India, South Africa and more.

Digital plays a critical role in our growth strategy, with ambitious plans to enhance customer experience, drive operational excellence, and accelerate online performance. We're looking for an Ecommerce Operations Coordinator to join our growing team and help ensure a seamless customer journey across all digital touchpoints.

Who You Are:

You are an organised and detail-oriented individual, a natural problem solver with a passion for ecommerce and customer experience. You thrive in a fast-paced environment, enjoy solving problems, and are confident in managing multiple priorities, bringing meticulous attention to detail to everything you do. Proactive and collaborative, you build strong relationships across teams and take ownership of your work, always looking for opportunities to improve processes and deliver the best possible customer experience.

What You’ll Do:

As Senior Ecommerce Operations Coordinator, you'll play a key role in the day-to-day running and optimisation of our ecommerce business. Working closely with teams across Digital, Customer Care, Logistics, Retail, Technology, Payments and Loss Prevention, and digital partners you'll help ensure our websites and operational processes are running efficiently and delivering an exceptional customer experience.

You'll be responsible for monitoring site performance, coordinating operational activity, supporting trading events and promotions, identifying opportunities for improvement, and helping drive operational excellence across our global ecommerce platforms.

This is an exciting opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering best-in-class ecommerce experiences.

• Support the day-to-day operation and optimisation of our global ecommerce platforms, ensuring a seamless customer experience across all markets.
• Monitor website performance and customer journeys, proactively identifying, investigating and escalating issues where required.
• Act as a key point of contact between Digital, Customer Care, Logistics, Retail, Technology and external partners.
• Coordinate the operational delivery of key trading events, campaigns, promotions and seasonal sales.
• Manage timelines, dependencies and stakeholder communications to ensure successful launches and business readiness.
• Support website updates, releases and enhancements through accurate briefing, QA testing and validation.
• Produce regular reporting and analysis, identifying trends, opportunities and areas for improvement, using AI tools where relevant.
• Collaborate with internal teams and third-party providers to resolve operational, fulfilment and payment-related issues.
• Create and maintain operational documentation, processes and best practice guides.
• Support digital and omnichannel projects, driving continuous improvement across ecommerce operations and customer experience.

You’ll Need to Have:

• 2-3 years' experience in Ecommerce Operations, Digital Operations or a similar ecommerce role, ideally within fashion, lifestyle or retail.
• Experience working with multi-market, localised ecommerce websites.
• Project and stakeholder management experience, with the ability to coordinate multiple internal and external teams against tight timelines.
• Strong understanding of ecommerce operational processes, including fulfilment, customer service, payments and returns.
• Experience working cross-functionally with technology, logistics, customer care and commercial teams.
• Experience working on social selling, marketplace or concession partners
• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Experience using AI tools to support data analysis and reporting.
• Excellent communication, organisation and stakeholder management skills, with a strong understanding of timelines and the ability to balance multiple priorities at once.
• Experience using ticketing and project management tools such as Jira, Asana, Monday.com or similar.
• Experience supporting QA/UAT testing and issue resolution.

We’d Love to See:

• Enthusiastic and proactive approach, with demonstrated ability to work in a fast-paced, "self-starter" environment.
• Team player with a positive 'can-do' attitude.
• Passionate about the customer and all elements of the customer experience.
• Energetic - has a sense of urgency.
• Excellent communication, interpersonal and time management skills with the ability to build effective relationships quickly.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].