Senior Digital IT Support Technician

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking NHS Trust committed to revolutionizing healthcare through cutting-edge digital solutions. In this senior technical role, you will play a vital part in delivering high-quality IT support, ensuring our systems operate at peak performance. You’ll be integral to enhancing patient care, working within a dynamic Informatics department that values innovation and collaboration. This is an exceptional opportunity to develop your skills while contributing to meaningful advancements in healthcare management. If you thrive in a fast-paced environment and are eager to make a difference, this role is perfect for you.

Qualifications

• Experience in customer-facing IT infrastructure support roles.
• Proven management of service desk and call distribution systems.

Responsibilities

• Deliver efficient IT support services across various sites.
• Track and resolve hardware and software issues effectively.

Skills

Customer-facing IT support experience

First-, second-, and third-line support

Knowledge of local area networks (LAN)

Knowledge of wide area networks (WAN)

Server support

Email systems management

Service desk systems management

Ability to work under pressure

Flexible working

Education

Degree or equivalent experience

Post Graduate qualification or equivalent

Further IT qualifications

Job description

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Our ambition is to build on our leading initiatives and revolutionise the way we work together. That’s why we’re embarking on a programme of unprecedented transformation that will see cutting-edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management.

You’ll work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi-million pound investment. From introducing enterprise-wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision-making of clinical and operational staff, we’re using technology to increase organisational efficiency and improve patient health outcomes.

In this hands-on, senior technical role, you’ll help deliver efficient, responsive and effective support services. By keeping our IT operating at peak performance, you’ll contribute high-quality patient care across MFT’s various sites. A key point of contact for hardware and software issues, you can expect to have practical involvement in tracking and resolving queries, incidents, problems and requests relating to both equipment and applications.

Main duties of the job

Skills & knowledge required

You’ll bring experience of working in a customer-facing IT infrastructure support role. This will have included providing first-, second- and third-line support with the PC client environment. You’ll also need knowledge of local area networks and wide area networks, server support and email systems. Proven experience in the management and use of service desk systems and call distribution systems is also important. You’ll thrive under pressure and be ready to work flexibly, including some out-of-hours shifts.

Qualifications

Degree or equivalent or relevant experience.

Evidence of Personal Development

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

Person specification

Qualifications

• Evidence of Personal Development
• Post Grad qualification or equivalent or relevant experience
• Further IT qualifications

Experience

• Extensive technical background in IT working in an Infrastructure support role
• Knowledge of Local Area Network / Wide Area Network concepts
• Knowledge of IT Infrastructure Library (ITIL) Best Practices experience in NHS IT environment
• Experienced in supervising junior team members

Attributes

• Ability to plan and organise broad range of complex activities, formulate and adjust plans which impact beyond own area
• Ability to drive and access to a vehicle at any time
• Collaborative approach and good team working
• Ability to undertake shift working and out-of-hours on call cover.