Senior Digital Experience & Loyalty Manager

Major Players | B Corp™; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension

Private medical

Enhanced parental leave

Long service awards

Electric car scheme

Discounts

Job summary

Major Players | B Corp™ is seeking a senior digital marketing professional to own the end-to-end online customer journey across the UK and European markets. You will shape the loyalty programme, drive member growth, and manage lifecycle campaigns across email, SMS, and loyalty channels.

The role is hands-on, technical, and process-driven, reporting to the Head of Brand. Hybrid work in London with a fast-paced, startup-like environment and a strong emphasis on delivering tangible digital

Qualifications

• Hands-on experience in digital customer experience or digital product management.
• Experience with CRM or loyalty programs.
• Proven ability to manage customer journeys across multiple digital touchpoints.

Responsibilities

• Own end-to-end digital customer journey across all touchpoints (website, app, kiosks, click & collect, delivery).
• Own loyalty programme strategy, roadmap, and performance to grow members and visits.
• Lead lifecycle and retention activities via email, SMS and loyalty channels.

Skills

Digital CX

CRM/Loyalty

Product management

Stakeholder collaboration

Job description

Major Players | B Corp™ is seeking a senior digital marketing professional to own the end-to-end online customer journey across the UK and European markets. You will shape the loyalty programme, drive member growth, and manage lifecycle campaigns across email, SMS, and loyalty channels.

The role is hands-on, technical, and process-driven, reporting to the Head of Brand. Hybrid work in London with a fast-paced, startup-like environment and a strong emphasis on delivering tangible digital