Senior Digital Customer Enablement Manager

Log my Care; Greater London; Hybride; GBP 90 000 - 120 000; Plein temps

Résumé du poste

Log my Care is hiring a Digital Customer Enablement Manager in London. Hybrid work with two office days per week (Wednesday and Friday).

You will own the post-sales SMB customer journey, drive automation across HubSpot and Intercom, and define segmentation and data foundations to enable timely, value-focused customer experiences. This role requires senior, individual-contributor capability with no initial direct reports.

Qualifications

• Have designed and delivered post-sales customer lifecycle or digital journeys end to end.
• Experience owning or administering a CRM or lifecycle platform and building scalable automations.

Responsabilités

• Own the end-to-end post-sales SMB customer journey from onboarding to renewal.
• Design and own automation and in-product guidance across HubSpot and Intercom.
• Define segmentation models across tiers, care settings, plans and lifecycle stages.
• Own the data foundations and instrumentation, including events and data syncs.
• Measure performance, run tests, and iterate touchpoints to improve activation, adoption and retention.

Outils

HubSpot

Intercom

Mixpanel

Description du poste

Log my Care is hiring a Digital Customer Enablement Manager in London. Hybrid work with two office days per week (Wednesday and Friday).

You will own the post-sales SMB customer journey, drive automation across HubSpot and Intercom, and define segmentation and data foundations to enable timely, value-focused customer experiences. This role requires senior, individual-contributor capability with no initial direct reports.