Senior Digital Assurance & Service Delivery Lead

South London and Maudsley NHS Foundation Trust; Greater London; Hybrid; GBP 66,000 - 73,000; Full time

Job summary

South London and Maudsley NHS Foundation Trust is seeking a Deputy Head of Digital Assurance to lead the Digital Assurance team within Digital Services. You will drive operational delivery, mentor staff, and ensure excellent service for customers.

You will oversee service reporting, policy, quality assurance and contracts, and partner with Digital Services to deliver strategic outcomes. Flexible working and cross-site collaboration are available.

Qualifications

• Senior technology professional with leadership experience in digital services.
• Ability to mentor and coach staff to support career development.
• Proactive approach to service delivery and customer satisfaction.

Responsibilities

• Lead Digital Services Administration and related teams to meet service levels.
• Establish service performance KPIs and report to senior management.
• Maintain and document services following Trust policies and procedures.
• Investigate new systems and technologies to drive efficiencies.
• Ensure 24/7 service continuity and rapid disaster recovery readiness.
• Provide managerial leadership and staff development within the team.
• Oversee incident and problem management and escalate as needed.

Job description

South London and Maudsley NHS Foundation Trust is seeking a Deputy Head of Digital Assurance to lead the Digital Assurance team within Digital Services. You will drive operational delivery, mentor staff, and ensure excellent service for customers.

You will oversee service reporting, policy, quality assurance and contracts, and partner with Digital Services to deliver strategic outcomes. Flexible working and cross-site collaboration are available.