Senior Digital Analyst

Employers for Disability NI; Belfast City District; On-site; GBP 45,000 - 48,000; Full time

Job summary

Belfast City Council is seeking a dedicated ICT Support Officer for a permanent, full-time post within the Infrastructure and Customer Services Team. The role focuses on 1st and 2nd line ICT support, operating on the ICT service desk and in desktop/device support to ensure reliable technology for users.

You will contribute to delivering solutions on time, within budget and to required quality and performance standards, and you will supervise and monitor the performance of assigned staff to

Qualifications

Responsibilities

• Work on the ICT service desk and in desktop/device support.
• Promote and deliver technology solutions to agreed time, budget, quality and performance standards.
• Supervise and monitor the performance of assigned staff to ensure high-quality service.

Job description

2239

Department: Corporate Services Department

Section: Digital Services

Contract type: Permanent

Vacancy type: Full-time

Salary: £45,091 – £48,226 per annum

Vacancy closing date: 07 Sep 2026: Before 12 midnight

There is currently one full-time, permanent post within the Infrastructure and Customer Services Team. Please note, the focus of this post is primarily in the area of 1st and 2nd line ICT support activity which incorporates working on the ICT service desk and also in the desktop/ device support team.

As Protestants and males are currently known to be under-represented in this job group, in Belfast City Council, applications from this group would be particularly welcome.

As young people (people under the age of 35), people with a disability and people from minority ethnic communities are currently under-represented in Belfast City Council, applications from these groups would be particularly welcome.

As part of our commitment to equality of opportunity we offer a Guaranteed Interview Scheme (GIS) for disabled applicants who meet the essential criteria for the post.

Belfast City Council is an Equal Opportunities Employer.

All applications for employment are considered strictly on the basis of merit.

You will be responsible to the relevant Senior Digital Consultant for work of a complex nature associated with the development, implementation and support of technology solutions.

You will be responsible for the effective promotion of products and services and the delivery of same to agreed time, budget, quality and performance standards.

You will supervise and monitor the performance of assigned staff to ensure the delivery of a high-quality service.