Senior Deskside & Endpoint Support Engineer

Cognizant; England; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading IT services company is seeking an Advanced Support & Problem Management professional to handle escalated support issues. This role requires a strong background in troubleshooting Windows and macOS endpoints, as well as expertise in endpoint management tools like SCCM and Intune. Candidates should be experienced in scripting and possess excellent communication skills. The position is a full-time opportunity based in London with a salary between £35,000 - £40,000.

Qualifications

• Progressive experience providing high-level deskside, field, or end-user support.
• Ability to lift and move computer equipment up to 40 lbs.

Responsibilities

• Own and resolve complex Tier 2/3 support issues.
• Perform Root Cause Analysis (RCA) for recurring incidents.
• Administer enterprise-level endpoint management tools.
• Develop and deploy automated scripts for efficiency.
• Lead major IT projects and manage security policies.

Skills

Expert proficiency in troubleshooting Windows

Expert proficiency in troubleshooting macOS

Advanced scripting skills (PowerShell, Python)

Strong communication skills

Experience with Windows Endpoint Management

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

SCCM

Intune

Azure AD

Active Directory

Microsoft 365/Office 365

Job description

A leading IT services company is seeking an Advanced Support & Problem Management professional to handle escalated support issues. This role requires a strong background in troubleshooting Windows and macOS endpoints, as well as expertise in endpoint management tools like SCCM and Intune. Candidates should be experienced in scripting and possess excellent communication skills. The position is a full-time opportunity based in London with a salary between £35,000 - £40,000.