Senior Design Operations Leader for UX & Research

Prime Video & Amazon MGM Studios; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

Amazon Development Centre (London) Limited is seeking a Senior Design Operations partner to be a force-multiplier for the UX Design & Research team, amplifying our efforts and impact. You will drive planning, prioritization, resource management, and program delivery to shape the future of Prime Video UX across global products.

You will collaborate with designers, researchers, engineers, product managers, and program managers to define operational strategy, govern AI adoption, and scale automated

Qualifications

• Have an available online portfolio.
• Experience understanding needs of business and end customers and translating them into right solutions.
• Experience gathering and analyzing large amounts of data and delivering continuous business improvements.
• 6+ years of design program management experience.

Responsibilities

• Own the operational strategy for complex, ambiguous design programs end to end.
• Partner with UX leadership on key decisions and own the design roadmap for the organization: requirements gathering, scheduling, prioritization, capacity and resource planning, contracting and budget, and coordination of teams and reviews.
• Own programs and portfolios of programs from concept to delivery, including the design decisions and escalations along the way.
• Define the operational tool and AI strategy for the organization: govern adoption, set responsible-use guidelines, and decide where AI-augmented workflows are appropriate and where the work stays human-led.
• Build automated workflows that scale design and research operations, and evaluate emerging tools against clear criteria and measurable outcomes.
• Lead design delivery by managing team backlogs and removing obstacles, coordinating reviews with stakeholders and leadership, and empowering designers to own their timelines.
• Design change strategies for org-wide operational shifts: build coalition before rollout, measure adoption, iterate, and balance the pace of change against the team's capacity.
• Standardize, socialize, and continuously improve our user-centered design process, and build the operational infrastructure behind it, including research repositories, tooling, and how insights reach the people who need them.
• Act as a bridge between UX, Engineering, Product Management, and other cross-functional partners, making sure interdependencies are understood and planned for, and influencing priorities without direct authority.
• Anticipate bottlenecks, manage escalations, and balance customer needs against business goals and technical constraints, mitigating long-term risk and not only the immediate kind.
• Define success metrics and own their implementation across our work, and craft the strategic narratives that connect it to business outcomes for senior leaders in yearly planning and business reviews.
• Enable creative solutions through design acumen and high judgment, distinguishing one-way doors from two-way doors.
• Promote transparency, visibility, and community across the team

Skills

Design program management

Stakeholder management

Data analysis

Portfolio required

Job description

Amazon Development Centre (London) Limited is seeking a Senior Design Operations partner to be a force-multiplier for the UX Design & Research team, amplifying our efforts and impact. You will drive planning, prioritization, resource management, and program delivery to shape the future of Prime Video UX across global products.

You will collaborate with designers, researchers, engineers, product managers, and program managers to define operational strategy, govern AI adoption, and scale automated