Research Operations Manager, Research Services I PV & Studios - Ops

Prime Video & Amazon MGM Studios; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Amazon Digital UK Limited, via Prime Video & Studios, is seeking a Research Operations Manager to join the Research Services team, supporting global primary research. You will own end-to-end survey operations from programming to deployment, manage panel activities, and help build AI-powered tooling to automate reporting.

You will partner with Consumer Insights, Data Science and cross-functional teams to ensure timely, high-quality studies across markets, while driving process improvements and

Qualifications

• Advanced Excel with Pivot Tables and VLOOKUPs
• Proven experience using SQL for data analysis
• Experience working across tech and non-tech teams
• Experience defining program requirements with data-driven improvements
• Experience in building repeatable processes and automation

Responsibilities

• Own end-to-end survey operations: programming, sampling, deployment, quality assurance, and data delivery
• Monitor fielding progress and troubleshoot issues
• Support panel recruitment, maintenance, and engagement across markets
• Manage vendor relationships to keep studies on track
• Maintain and improve operational processes, documentation, and templates
• Contribute to AI-powered automation tools that improve reporting workflows

Skills

Advanced Excel

SQL

Cross-functional collaboration

Program management

Automation

Job description

DescriptionCome build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

DescriptionCome build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

About The Role

The Prime Video & Studios Research Services team is looking for a Research Operations Manager to join our operations team supporting customer-focused primary research across global markets. You'll be part of the engine that makes research happen, owning the technical execution of surveys from programming through to deployment, managing panel operations, and helping build AI-powered tools that automate our reporting workflows. You will partner closely with Consumer Insights researchers, Data Science, and cross-functional stakeholders to ensure research is fielded on time, to spec, and at the highest quality. This is a hands‑on role for someone who thrives on operational excellence, has a passion for research methodology, and wants to be at the intersection of research and technology. Key job responsibilities

In This Role You Will

• Manage a region and drive the content testing agenda across 7 markets
• Own end-to-end survey operations: programming, sampling, deployment, quality assurance, and data delivery
• Support panel activities: recruitment, maintenance, and engagement across global markets
• Monitor fielding progress, troubleshoot issues, and manage vendor relationships to keep studies on track
• Maintain and improve operational processes, documentation, and templates
• Contribute to AI-powered automation tools that improve research reporting and operational efficiency

Basic Qualifications

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in program or project management
• Experience implementing repeatable processes and driving automation or standardization

Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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Company - Amazon Digital UK Limited

Job ID: A10590394